HT201209: Redeem iTunes or Apple Music Gift Cards and content codes

Learn about Redeem iTunes or Apple Music Gift Cards and content codes

mack03heat

Level 1 (4 points)

iTunes

Q: i bought an itunes card that was 20 dollars i reedeemed it but it said i only have 9.31 how can that be?

I bought a 20 dollar iTunes card. I redeemed it but it said I only had 9.31 left. How can that be?

iPhone 4S, iOS 9.2.1

Posted on Mar 28, 2016 5:36 PM

I have this question too

Q: i bought an itunes card that was 20 dollars i reedeemed it but it said i only have 9.31 how can that be?

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Helpful answers

by Niel,

Niel Mar 28, 2016 5:42 PM in response to mack03heat
Level 10 (311,818 points)

Mar 28, 2016 5:42 PM in response to mack03heat

Either the balance didn't properly update(log out and back in), or you need to ask the iTunes Store staff.

(141048)
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by Rysz,

Rysz Mar 28, 2016 5:46 PM in response to mack03heat
Level 7 (20,202 points)

iTunes

Mar 28, 2016 5:46 PM in response to mack03heat

If you had a balance due in your account, it would have been deducted from the gift card before any credit card you have linked to the account.

If you believe there was an error, contact Apple iTunes Support and choose the Account & Billing section.
https://www.apple.com/emea/support/itunes/
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