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| Avid Knowledge Base |
| Unable to shut down or restart Mac after installing HD Driver on El Capitan. |
| OS X 10.11 El Capitan Shut Down Restart Prevented with Pro Tools HD Driver 12.x |
Last Updated : March 12, 2016 Products Affected : HD_Native, HDX_Pro_Tools, HD_Native_Thunderbolt, Core_Audio_Driver
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After installing the HD driver, OS X Shut Down and Restart operations may not complete. The menu bar disappears leaving only the dock. |
This is caused by an incompatibility between El Capitan and the Avid CoreAudio.plugin file.
- The Pro Tools | HD 12.3 (or later) driver installer (included with the Pro Tools installer) will automatically remove this file if El Capitan is detected. Therefore, if you update to El Capitan after installing HD Driver 12.3 (or later), you will encounter this issue. However, if you update to El Capitan before installing HD Driver 12.3 (or later), you will not.
- You may also manually delete the Avid CoreAudio.plugin file, located here: /Library/Audio/Plug-Ins/HAL/
Removing the Avid CoreAudio.plugin file will remove CoreAudio functionality with Pro Tools HDX and HD Native hardware (which doesn't work in most cases anyway on OS X 10.10 and higher as of the 12.3 release). A driver which allows CoreAudio functionality with Pro Tools HD hardware on the newer OS X versions is currently in development.
If you find yourself in a failed shut down situation where the menu bar has disappeared (but the dock is still visible), you can try the following procedures to complete the shutdown/restart:
- Click an app in the dock that launches quickly (a web browser, TextEdit, etc). The app will launch and the menu bar will return to the top of the screen. Click the Apple menu, and choose Log Out. After a couple seconds the shut down procedure should continue.
- Open Activity Monitor and Force Quit the WindowServer process.
There have been some reports of this issue occurring in Mavericks and Yosemite as well. The same procedures should apply to those OS versions.