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Hi All,
I keep getting the FaceTime password popping up. I have signed out of all my accounts and I cannot get it to stop.
I seriously cannot type more than five words at a time.
Please help as I need to do an assessment. I don't use FaceTime on my mac.
MacBook Pro (Retina, 13-inch, Late 2013), OS X Yosemite (10.10.5)
You would sign out of FaceTime in its preferences window. Have you done that?
HI Linc
it won't let me. when I launch FaceTime app it brings up the screen and says I'm not logged in. When I entered password it does nothing.
I sometimes get an error message saying internal error and you need to quit FaceTime.
Please launch the Console application in any one of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name or email address, may appear in the log. Anonymize before posting.
When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.
If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.
Hi Linc,
I hope this is right info for you. It's so difficult to this due to the pop up.
I have put xxxxx in my phone number and full name.
Thanks For your Help
Lyn
30/03/2016 7:50:30.649 pm identityservicesd[615]: [Warning] Database at path /Users/lynettehogan/Library/IdentityServices/ids.db is corrupt. Copying it to /var/folders/kb/pr5z6fd12xz_n5bdywlq1cvh0000gn/T/ids.db.5EBLYI for further investigation.
30/03/2016 7:58:02.000 pm kernel[0]: TMCCFS 128 ERROR needToScanThisClose $$com.apple.apsd.plist.CS8cv0Y
30/03/2016 7:58:02.000 pm kernel[0]: TMCCFS 128 ERROR nonwildcard_match_inExcFil error=2
30/03/2016 7:58:02.000 pm kernel[0]: TMCCFS 128 ERROR nonwildcard_match_inExcFil error=2
30/03/2016 7:58:02.000 pm kernel[0]: TMCCFS 128 ERROR nonwildcard_match_inExcFil error=2
30/03/2016 7:58:02.000 pm kernel[0]: TMCCFS 128 ERROR nonwildcard_match_inExcFil error=2
30/03/2016 7:58:02.930 pm identityservicesd[705]: [Warning] Registration is not active on account 2BDE275C-79B3-4A58-B6D5-C5CA4832144F, ignoring...
30/03/2016 7:58:02.930 pm identityservicesd[705]: [Warning] Registration is not active on account 2BDE275C-79B3-4A58-B6D5-C5CA4832144F, ignoring...
30/03/2016 7:58:02.995 pm identityservicesd[705]: [Warning] Registration is not active on account EB6D796C-0681-4AE1-AFFB-EBD2D8F652D8, ignoring...
30/03/2016 7:58:02.995 pm identityservicesd[705]: [Warning] Registration is not active on account EB6D796C-0681-4AE1-AFFB-EBD2D8F652D8, ignoring...
30/03/2016 8:07:41.884 pm identityservicesd[799]: [Warning] Processing received message 603CE7BD-9A43-43C7-A3D6-FDD331F81EE7 <CFBasicHash 0x7fc6d3635d40 [0x7fff718f4ed0]>{type = immutable dict, count = 8,
entries =>
0 : sP = <CFString 0x7fc6d363e420 [0x7fff718f4ed0]>{contents = "tel:+614xxxxxx82"}
1 : t = <CFData 0x7fc6d36347d0 [0x7fff718f4ed0]>{length = 32, capacity = 32, bytes = 0xe603769064299177d6f72e01aa8c6d2c ... d069a8456437cd45}
2 : c = <CFNumber 0x6637 [0x7fff718f4ed0]>{value = +102, type = kCFNumberSInt64Type}
3 : U = <CFData 0x7fc6d3635cf0 [0x7fff718f4ed0]>{length = 16, capacity = 16, bytes = 0x06ed8c1b8149445eb5c29ce091cdf6fd}
7 : v = <CFNumber 0x237 [0x7fff718f4ed0]>{value = +2, type = kCFNumberSInt64Type}
8 : e = <CFNumber 0x7fc6d3634830 [0x7fff718f4ed0]>{value = +1434279355750828403, type = kCFNumberSInt64Type}
11 : tP = <CFString 0x7fc6d3635cc0 [0x7fff718f4ed0]>{contents = "tel:+61410583482"}
12 : H = <CFNumber 0x137 [0x7fff718f4ed0]>{value = +1, type = kCFNumberSInt64Type}
}
for which we couldn't find a relevant account based on toIdentifier tel:+6141xxxx82, cleaning it up.
30/03/2016 8:07:41.884 pm identityservicesd[799]: [Warning] SQLITE_CORRUPT encountered error 11 while accessing /Users/lyxxxxxxx/Library/IdentityServices/ids.db, exiting!
30/03/2016 8:07:41.885 pm identityservicesd[799]: [Warning] SQLite error in function: checkResultWithStatement message: database disk image is malformed sql: DELETE FROM incoming_message WHERE ROWID = ?;
Please remove the Trend Micro product by following the instructions on this page. Restart. If the program was incompletely removed, reinstall it and start over.
Back up all data before making any changes. Never install any "anti-virus" or "anti-malware" product again.
Hi Linc,
I've fully uninstalled Trend Mirco and I am still getting the same issue. I have logged a call with Apple Support. But I think they will just tel me to upgrade OS or roll it back.
Hi Linc,
OK Apple Support cut me off and are not able to help. I have created a new user on my mac and I'm not getting the FaceTime pop up on that? Any ideas?
Thank you for your time
Please back up all data.
Quit FaceTime if it’s running. Force quit if necessary. After each of the following steps, restart the computer and test. If the problem isn't resolved, quit again and go on to the next step.
Step 1
If you synchronize Contacts with a network service such as iCloud or Google, disable that synchronization in the iCloud or Internet Accounts pane of System Preferences. When prompted to confirm, choose to delete the contacts from the Mac. They'll still be on the servers and on your other devices. Leave the preference pane open.
If FaceTime works now, re-enable Contacts synchronization, wait for the network contacts to reappear, and see what happens.
Step 2
Make sure you know the ID and password you use with FaceTime.
Launch the Keychain Access application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Select the login keychain from the list on the left side of the Keychain Access window. If your default keychain has a different name, select that.
If the lock icon in the top left corner of the window shows that the keychain is locked, click to unlock it. You'll be prompted for the keychain password, which is the same as your login password, unless you've changed it.
From the menu bar, select
Keychain Access ▹ Keychain First Aid
from the menu bar and repair the keychain.
From the Category list in the lower left corner of the window, select
My Certificates
Look carefully at the list of certificates in the right side of the window. If any of them is marked with a red "X" as expired or invalid, delete it.
Now select
Keychain Access ▹ Preferences... ▹ Certificates
There are three menus in the window. Change the selection in the top two to Best attempt, and in the bottom one to CRL.
Next, select
Passwords
in the Category list. Enter "ids" (without the quotes) in the search box in the toolbar of the window. Delete all items of type "application password" that have a name beginning in any of the following ways:
ids:
IDS:
com.apple.ids:
Also find and delete all items with "facetime" or "com.apple.idms" in the name.
Quit Keychain Access.
Step 3
Hold down the option key and select
Go ▹ Library
from the Finder menu bar. Move the following items from the Library folder to the Trash (some may not exist):
Application Support/CallHistoryDB
Caches/com.apple.imfoundation.IMRemoteURLConnectionAgent
Containers/com.apple.AddressBook.FaceTimeService
Containers/com.apple.corerecents.recentsd
Containers/com.apple.FaceTime
Containers/com.apple.soagent
IdentityServices
Leave the Library folder open.
Step 4
In the Preferences subfolder, there may be several files having names that begin with one of the following strings:
com.apple.facetime
com.apple.FaceTime
com.apple.ids
com.apple.imagent
com.apple.imservice
Move them all to the Trash.
Also in the Preferences folder, there is a subfolder named "ByHost". Open it and do the same thing.
FaceTime keeps asking for Password
