Apple Watch + watchOS 2.2 + iOS 9.3

Hi Urmas

1. Runtastic

Runtastic can access the built-in heart rate monitor on Apple Watch - as can other third-party apps, subject to the developers having taken advantage of that capability (which is available to them).

When using Runtastic, make sure that you start and stop the activity from the Runtastic app on your watch, not on your iPhone. Otherwise, the recorded heart rate information will not be saved.

If the app is not working as expected, check for and install any available update and also try restarting both devices (see question 2 below).

More information:

https://help.runtastic.com/hc/en-us/articles/204838802-Can-I-record-my-heart-rat e-with-Apple-Watch-

2. Activity + Exercise

In respect of inaccurate estimations for activity and exercise, it may help to reset your calibration data and start afresh:

- On your iPhone, in the Watch app, go to: My Watch (tab) > Privacy > Motion & Fitness > tap on Reset Calibration Data.

Activity estimations also depend on your personal information. To check that this has been entered accurately and to update it over time:

- On your iPhone, in the Watch app, go to: My Watch > Health > Edit (upper-right).

Check also that you are wearing Apple Watch snugly on the top of your wrist during workouts. To help with this, Apple suggests that you consider tightening your watch band before workouts and loosening it again afterwards.

It may also help to restart both your iPhone and your watch. Turn both devices off together, then restart your iPhone first:

- To turn your watch off: press and hold the side button until you see the Power Off slider; drag it to turn off;

- To turn it on: press and hold the side button until you see the Apple logo.

More information:

- Your heart rate. What it means, and where on Apple Watch you’ll find it. - Apple Support

- Use the Activity app on your Apple Watch - Apple Support

- Use the Workout app on your Apple Watch - Apple Support

1. Runtastic

Your first screenshot seems to indicate that your heart rate:

- Was recorded at an average of 103 bpm.

- Was recorded at a maximum of 109 bpm.

- For 100% of your workout, fell below your chosen heart rate zones. All readings were instead in the grey section, which covers rates of up to 125 bpm. It seems to be expected that readings at this level will not be graphed by the app (the 18% of readings that were within the same range in your second screenshot were not graphed either).

You may therefore wish to try choosing different heart rate zones to suit different types of workouts.

More information:

https://help.runtastic.com/hc/en-us/articles/203770132-Manually-set-the-Heart-Ra te-Zones

2. Activity + Exercise

urmas-from-tallinn wrote:

The problem is that after half an hour training I get istead 30 min only one minute for Exercises (Green Activity)

To credit progress towards your daily Exercise goal, the Activity app aims to identify activity that is at least equivalent to a "brisk walk". The definition of a brisk walk varies from person to person (and depends upon your personal information).

urmas-from-tallinn wrote:

So please fix the watchOS 2.2 bug with Runtastic (can't record the heart rate throughout the whole training session)

This is a user-based community - you are not talking to Apple here.

Having followed in the suggestions in my previous replies, if you still feel there is an issue with Runtastic, contact the app developer for assistance (Apple is not responsible for third-party apps):

https://help.runtastic.com/hc/en-us/requests/new?ticket-source=article

To contact Apple Support:

- https://www.apple.com/support/watch/contact/

To submit feedback (all submissions are read):

- https://www.apple.com/feedback/watch.html

urmas-from-tallinn wrote:

.. Or what do you suggest to do?

As previously advised, it is most appropriate to contact Runtastic (not Apple) in respect of any issues with the Runtastic app.

According to the Runtastic website, the developer is already aware of an issue with heart rate monitoring and is actively working on a fix:

Customer question:

• "Since update to IOS 9.3 on Iphone 6S and OS Watch 2.2 on Apple Watch, the heart rate monitoring during activities does not work as it did before. The heart rate is measured at the beginning of the activity for just few minutes and then it stops. Once the hart rate was not measured at all... This was not happening before these updates .. "

Runtastic's reply, posted yesterday:

• "we already know what the problem is and are currently working on fixing it ;-) Please be patient!"

More information:

https://www.runtastic.com/blog/en/technology/apple-watchos-2-track-your-heart-ra te-with-runtastic/#comment-2606721017

You are most welcome! 🙂