urmas-from-tallinn

Q: Apple Watch + watchOS 2.2 + iOS 9.3

Hello dear support Team!

I am one of the Estonian Apple Watch users, who cannot use properly Apple Watch after the Update to watchOS 2.2

The troubles: 1) Runtastic App do not save the pulse no longer. Before the Update everything worked correctly! This is very bad error, which should be quickly fixed. I read, that currently Apple doesn't allow developers to access the heart rate sensor. Whether this is true? Here is a lot of users, who are not happy with the current situation. 2) Activity + Exercise - in the old days it showde the right thing (we think so), then now after the Update to watchOS 2.2 not anymore?!? We have tried to calibrate, but it did not help. ( https://support.apple.com/en-us/HT204516 )This thing needs fix as well. The observation: if launch the Apple's own App "Workout" then feels, that it works OK. What do you recommend?

Apple Watch, watchOS 2.2

Posted on Mar 29, 2016 2:49 AM

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Q: Apple Watch + watchOS 2.2 + iOS 9.3

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  • by Jonathan UK,

    Jonathan UK Jonathan UK Mar 29, 2016 4:39 AM in response to urmas-from-tallinn
    Level 7 (33,905 points)
    Apple Watch
    Mar 29, 2016 4:39 AM in response to urmas-from-tallinn

    Hi Urmas

     

    1. Runtastic

     

    Runtastic can access the built-in heart rate monitor on Apple Watch - as can other third-party apps, subject to the developers having taken advantage of that capability (which is available to them).

     

    When using Runtastic, make sure that you start and stop the activity from the Runtastic app on your watch, not on your iPhone. Otherwise, the recorded heart rate information will not be saved.

     

    If the app is not working as expected, check for and install any available update and also try restarting both devices (see question 2 below).

     

    More information:

    https://help.runtastic.com/hc/en-us/articles/204838802-Can-I-record-my-heart-rat e-with-Apple-Watch-

     

    2. Activity + Exercise

     

    In respect of inaccurate estimations for activity and exercise, it may help to reset your calibration data and start afresh:

    - On your iPhone, in the Watch app, go to: My Watch (tab) > Privacy > Motion & Fitness > tap on Reset Calibration Data.

     

    Activity estimations also depend on your personal information. To check that this has been entered accurately and to update it over time:

    - On your iPhone, in the Watch app, go to: My Watch > Health > Edit (upper-right).

     

    Check also that you are wearing Apple Watch snugly on the top of your wrist during workouts. To help with this, Apple suggests that you consider tightening your watch band before workouts and loosening it again afterwards.

     

    It may also help to restart both your iPhone and your watch. Turn both devices off together, then restart your iPhone first:

    - To turn your watch off: press and hold the side button until you see the Power Off slider; drag it to turn off;

    - To turn it on: press and hold the side button until you see the Apple logo.

     

    More information:

    - Your heart rate. What it means, and where on Apple Watch you’ll find it. - Apple Support

    - Use the Activity app on your Apple Watch - Apple Support

    - Use the Workout app on your Apple Watch - Apple Support

  • by urmas-from-tallinn,Solvedanswer

    urmas-from-tallinn urmas-from-tallinn Mar 29, 2016 7:25 AM in response to urmas-from-tallinn
    Level 1 (5 points)
    Apple Watch
    Mar 29, 2016 7:25 AM in response to urmas-from-tallinn

    IMG_6822.PNGHi Jonathan!

    Thank you for your quick answer. About the second problem 2. Activity + Exercise I'm going to try your suggested for reset, even though I really do not think that this will help.

    ( On your iPhone, in the Watch app, go to: My Watch (tab) > Privacy > Motion & Fitness > tap on Reset Calibration Data.)

    I will let you know if this step will improve this thing. The problem is that after half an hour training I get istead 30 min only one minute for Exercises (Green Activity)

    About 1. Runtastic I post screenshots how was before and now. It may also need of alteration of the developer of the Runtastic App.

    In first picture no heart rate info, it happened after update. On the second picture the situation before the update, this means all was fine. The last picture shows that the heart info is enambled.

    IMG_6823-now-NOK.PNGIMG_6825-previous-was-OK.PNG

  • by Jonathan UK,

    Jonathan UK Jonathan UK Mar 29, 2016 7:58 AM in response to urmas-from-tallinn
    Level 7 (33,905 points)
    Apple Watch
    Mar 29, 2016 7:58 AM in response to urmas-from-tallinn

    1. Runtastic

     

    Your first screenshot seems to indicate that your heart rate:

     

    - Was recorded at an average of 103 bpm.

    - Was recorded at a maximum of 109 bpm.

    - For 100% of your workout, fell below your chosen heart rate zones. All readings were instead in the grey section, which covers rates of up to 125 bpm. It seems to be expected that readings at this level will not be graphed by the app (the 18% of readings that were within the same range in your second screenshot were not graphed either).

     

    You may therefore wish to try choosing different heart rate zones to suit different types of workouts.

     

    More information:

    https://help.runtastic.com/hc/en-us/articles/203770132-Manually-set-the-Heart-Ra te-Zones

  • by Jonathan UK,

    Jonathan UK Jonathan UK Mar 29, 2016 8:00 AM in response to urmas-from-tallinn
    Level 7 (33,905 points)
    Apple Watch
    Mar 29, 2016 8:00 AM in response to urmas-from-tallinn

    2. Activity + Exercise

    urmas-from-tallinn wrote:

     

    The problem is that after half an hour training I get istead 30 min only one minute for Exercises (Green Activity)

     

    To credit progress towards your daily Exercise goal, the Activity app aims to identify activity that is at least equivalent to a "brisk walk". The definition of a brisk walk varies from person to person (and depends upon your personal information).

  • by urmas-from-tallinn,

    urmas-from-tallinn urmas-from-tallinn Apr 6, 2016 4:04 AM in response to Jonathan UK
    Level 1 (5 points)
    Apple Watch
    Apr 6, 2016 4:04 AM in response to Jonathan UK

    Hello dear

    I promised the feedback. The following observations after a longer period of testing with watchOS 2.2:

    1) Runtastic App + heart rate recording NOT OK!!! In the best case, the pulse will be recorde in the short term. It always ends the hear rate recording before the training ends. It works only with the Green guy App "Workout" - it is able to record the training pulse with the whole training period..

     

     

    2) Activity + Exercise - however, this thing works. It has changed compared with previous situation that in order to get the exercise minutes, you have to really deal with training. Just a low-pulse getaway (with low heart rate), longer is not enough. Therefore this point, it is resolved.

     

     

    So please fix the watchOS 2.2 bug with Runtastic (can't record the heart rate throughout the whole training session)

  • by Jonathan UK,

    Jonathan UK Jonathan UK Apr 6, 2016 4:12 AM in response to urmas-from-tallinn
    Level 7 (33,905 points)
    Apple Watch
    Apr 6, 2016 4:12 AM in response to urmas-from-tallinn

    urmas-from-tallinn wrote:

     

    So please fix the watchOS 2.2 bug with Runtastic (can't record the heart rate throughout the whole training session)

     

    This is a user-based community - you are not talking to Apple here.

     

    Having followed in the suggestions in my previous replies, if you still feel there is an issue with Runtastic, contact the app developer for assistance (Apple is not responsible for third-party apps):

     

    https://help.runtastic.com/hc/en-us/requests/new?ticket-source=article

  • by urmas-from-tallinn,

    urmas-from-tallinn urmas-from-tallinn Apr 6, 2016 4:18 AM in response to Jonathan UK
    Level 1 (5 points)
    Apple Watch
    Apr 6, 2016 4:18 AM in response to Jonathan UK

    But if it depends only from Runtastic developer? The developer cannot fix the thing, if the OS does fit this thing any more..

    I think that they would have it already improved if it would be possible. I think that we need a next fix to the watchOS.

    It is very important bug/error, which must be corrected ASAP.

    The sport watch does not make any sense if it can't record the heart rate!

  • by Jonathan UK,Helpful

    Jonathan UK Jonathan UK Apr 6, 2016 5:03 AM in response to urmas-from-tallinn
    Level 7 (33,905 points)
    Apple Watch
    Apr 6, 2016 5:03 AM in response to urmas-from-tallinn

    To contact Apple Support:

     

    - https://www.apple.com/support/watch/contact/

     

    To submit feedback (all submissions are read):

     

    - https://www.apple.com/feedback/watch.html

  • by urmas-from-tallinn,

    urmas-from-tallinn urmas-from-tallinn Apr 6, 2016 4:54 AM in response to Jonathan UK
    Level 1 (5 points)
    Apple Watch
    Apr 6, 2016 4:54 AM in response to Jonathan UK

    We've already announced to Runtastic and we got zero response.

    We write them then the bad and the evil letter to the Runtastic public feedback? Or what do you suggest to do?

     

    I'll take contact with Apple with your link suggestion. Human health may not play...

     

    If you are a beta tester, then it is time to beta test and report the bugs and errors. At the moment is in the air the faulty software, and we're very, very angry.

  • by Jonathan UK,Helpful

    Jonathan UK Jonathan UK Apr 6, 2016 8:30 AM in response to urmas-from-tallinn
    Level 7 (33,905 points)
    Apple Watch
    Apr 6, 2016 8:30 AM in response to urmas-from-tallinn

    urmas-from-tallinn wrote:

     

    .. Or what do you suggest to do?

     

    As previously advised, it is most appropriate to contact Runtastic (not Apple) in respect of any issues with the Runtastic app.

     

    According to the Runtastic website, the developer is already aware of an issue with heart rate monitoring and is actively working on a fix:

     

    • Customer question:
      • "Since update to IOS 9.3 on Iphone 6S and OS Watch 2.2 on Apple Watch, the heart rate monitoring during activities does not work as it did before. The heart rate is measured at the beginning of the activity for just few minutes and then it stops. Once the hart rate was not measured at all... This was not happening before these updates .. "

     

    • Runtastic's reply, posted yesterday:
      • "we already know what the problem is and are currently working on fixing it ;-) Please be patient!"

     

    More information:

    https://www.runtastic.com/blog/en/technology/apple-watchos-2-track-your-heart-ra te-with-runtastic/#comment-2606721017

  • by urmas-from-tallinn,

    urmas-from-tallinn urmas-from-tallinn Apr 6, 2016 8:40 AM in response to urmas-from-tallinn
    Level 1 (5 points)
    Apple Watch
    Apr 6, 2016 8:40 AM in response to urmas-from-tallinn

    Thanks, this is very good info!

     

    <Link Edited by Host>

  • by Jonathan UK,

    Jonathan UK Jonathan UK Apr 6, 2016 8:38 AM in response to urmas-from-tallinn
    Level 7 (33,905 points)
    Apple Watch
    Apr 6, 2016 8:38 AM in response to urmas-from-tallinn

    You are most welcome!

  • by urmas-from-tallinn,

    urmas-from-tallinn urmas-from-tallinn Apr 15, 2016 1:08 PM in response to Jonathan UK
    Level 1 (5 points)
    Apple Watch
    Apr 15, 2016 1:08 PM in response to Jonathan UK

    Today came the update, I will soon find out whether everything is OK

    image.png