"Looks like you're listening on another device" error

Okay so, I recently gave my sister my iTunes account details to allow her use it on her phone. The problem is, whenever I want to listen to my music, I think sometimes she's listening to hers and I get the error mentioned in the summary. I saw another post that said I needed to set up a family plan. I have done that and I still get the same error.


Please, what else can I do?

iPhone 5s, iOS 9.3

Posted on Mar 29, 2016 4:03 AM

Reply
2 replies

Mar 30, 2016 2:50 PM in response to denistaiwo

Hi denistaiwo,
I understand that you are seeing a prompt for using your Apple Music on multiple devices. Let's go over some information to get this sorted out.
Now with changing your Apple Music membership to a family account requires you to turn on Family Sharing. She would need to have her own Apple ID to listen to music at the same time as you so you won't run into issues with multiple devices playing it at the same time. Take a look at the articles below for more details about Apple Music memberships and how to setup Family Sharing.
Manage your Apple Music membership on your iPhone, iPad, iPod touch, Mac, or PC
https://support.apple.com/en-us/HT204939​

Set up Family Sharing
https://support.apple.com/en-us/HT201088

Have a good day.

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"Looks like you're listening on another device" error

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