smccauley
Level 1
(15 points)
Q: iTunes 12.3.3.17 totally unusable
Since updating to iTunes 12.3.3.17 I have had nothing but problems. It either fails to start, crashes as soon as I attempt any action if it does start, or crashes shortly after starting to play a song. All problem signatures look similar to this:
Problem signature:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 12.3.3.17
Application Timestamp: 56ed1c3e
Fault Module Name: JavaScriptCore.dll
Fault Module Version: 7601.5017.2000.2
Fault Module Timestamp: 56eca371
Exception Code: c0000005
Exception Offset: 00000000001e70c0
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Additional Information 1: 8225
Additional Information 2: 822586fac94ba39c7aee0223ea31186d
Additional Information 3: 78e2
Additional Information 4: 78e248ba5c0caaebe5ab1bc239a66a7d
Windows 7
turingtest2
Level 10
(88,143 points)
Such errors can usually be fixed by deleting the offending dll, then repairing the component it is part of from the programs and features control panel. JavaScriptCore.dll is part of Apple Application Support and can normally be found in
C:\Program Files\Common Files\Apple\Apple Application Support or
C:\Program Files (x86)\Common Files\Apple\Apple Application Support.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for performance issues or compatibility with third party software.
Your library should be unaffected by these steps but there also links to backup and recovery advice should it be needed.
tt2
