USB camera not working

librarian7 wrote: ... it works with ... older OS X ...

From your description, your camera should work with 10.11.4.

First, use Apple's http://support.apple.com/kb/HT2090 to check for user-specific problems. You may simply need to change to a user account that does not exhibit the problem.

(BTW - The Troubleshooting article calls the camera an "iSight". However, after the article was published, Apple has changed the built-in camera's name on newer Macs from "iSight" to "FaceTime" and then to "FaceTime HD." Regardless of the name of your built-in camera, the same info and troubleshooting applies.)

To check for user-specific problems, you need to test more than one Apple app (Photo Booth, FaceTime, iMovie, QuickTime Player, etc.) in more than one user account. Do NOT use a "Guest" account for this test. If you have not already established a separate user testing account, create a new one now. If you need help, how to do it is explained in http://support.apple.com/en-us/HT201754.

A "Standard" user account is all you need for testing.

If your cam won't work properly with Apple apps in any OS X 10.11.4 user account, use OS X Recovery to completely reinstall your Mac OS X 10.11.4 from the Recovery System stored on your startup drive. Don't bother testing Skype or other third-party apps until you have your camera working with Apple apps.

Message was edited by: EZ Jim

Mac OSX 10.11.4

im experiencing the same problem with El Capitan.

Camera does not show up on facetime, skype, quicktime or any other software that utilizes webcam but it appears on system report.

No idea how to solve this!

librarian7 wrote:

Tried EZ Jim's suggestions -- no go.

While I do not use any Creative brand cams, my UVC (USB video class) webcam works with El Capitan on my Mac Pro.

Moreover, Creative's product page shows their LIVE! CAM CHAT HD is Mac OS X compatible.

Having tried all relevant Apple suggestions, see if Creative's Troubleshooting Suggestions help you.

If not, contact Creative directly for help making their product to work with your system.

Message was edited by: EZ Jim

Mac OSX 10.11.4

On Creative's product page shows that its MacOS X 10.5 compatible only 😕

It's hard to believe that they stoped supporting it for later versions or up until version 10.9 because it used to work with my old computer in 10.9.

Now with my new iMac 5K retina and El Capitan it just doesnt show up in the webcam list anywhere. Only on system report / usb

➖

i received the same response from them today.

so what are our options? Buy a new one?

Which ones are truly compatible?

Its very disappointing and frustrating to have a fully functional webcam but not being able to use it on a brand new imac 5k retina computer.

done!

Well done, all. Thanks for sharing your info for others who may be experiencing the problem.

I think you have done a great service here.

Cheers!

EZ Jim