El Capitan screen freezes
Screen freezes. Some times with beach ball, but usually not. Happens most when I'm browsing news sites or aol. Getting more frequent. System info and EntreCheck below.
EtreCheck version: 2.9.10 (261)
Report generated 2016-03-29 12:51:55
Download EtreCheck from https://etrecheck.com
Runtime 3:11
Performance: Good
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Beachballing
Description:
screen freezes
Hardware Information:ⓘ
iMac (21.5-inch, Mid 2010)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac11,2
1 3.06 GHz Intel Core i3 CPU: 2-core
4 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
Empty
BANK 1/DIMM0
Empty
BANK 0/DIMM1
2 GB DDR3 1333 MHz ok
BANK 1/DIMM1
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information:ⓘ
ATI Radeon HD 4670 - VRAM: 256 MB
iMac 1920 x 1080
System Software:ⓘ
OS X El Capitan 10.11.3 (15D21) - Time since boot: less than an hour
Disk Information:ⓘ
WDC WD5000AAKS-40V6A0 disk0 : (500.11 GB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 499.25 GB (368.14 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HL-DT-STDVDRW GA32N ()
USB Information:ⓘ
Apple Card Reader
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
HP Deskjet 3050 J610 series
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
Gatekeeper:ⓘ
Mac App Store and identified developers
Kernel Extensions:ⓘ
/Applications/VMware Horizon Client.app
[not loaded] com.vmware.kext.vmioplug.12.2.8 (12.2.8 - 2015-06-24) [Support]
/Library/Extensions
[loaded] com.sophos.kext.sav (9.4.52 - SDK 10.9 - 2016-03-22) [Support]
[loaded] com.sophos.nke.swi (9.4.52 - SDK 10.9 - 2016-03-22) [Support]
/System/Library/Extensions
[not loaded] com.Belcarra.iokit.USBLAN_netpart (2.0.2 - 2016-03-22) [Support]
[not loaded] com.Belcarra.iokit.USBLAN_usbpart (2.0.2 - 2016-03-22) [Support]
[not loaded] com.RemoteControl.USBLAN.usbpart (2.0.6 - 2016-03-22) [Support]
/System/Library/Extensions/Belcarra.USBLAN_netpart.kext/Contents/PlugIns
[not loaded] com.belcarra.iokit.netpart.panther (1.6.1 - 2007-06-06) [Support]
/System/Library/Extensions/Belcarra.USBLAN_usbpart.kext/Contents/PlugIns
[not loaded] com.belcarra.iokit.usbpart.panther (1.6.1 - 2007-06-06) [Support]
/System/Library/Extensions/RemoteControl.USBLAN_usbpart.kext/Contents/PlugIns
[not loaded] com.RemoteControl.USBLAN.panther (1.6.1 - 2007-06-06) [Support]
System Launch Agents:ⓘ
[not loaded] 6 Apple tasks
[loaded] 162 Apple tasks
[running] 68 Apple tasks
System Launch Daemons:ⓘ
[not loaded] 46 Apple tasks
[loaded] 159 Apple tasks
[running] 83 Apple tasks
Launch Agents:ⓘ
[loaded] com.oracle.java.Java-Updater.plist (2014-11-28) [Support]
[running] com.sophos.uiserver.plist (2015-09-24) [Support]
Launch Daemons:ⓘ
[loaded] com.adobe.fpsaud.plist (2016-03-18) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2011-03-10) [Support]
[loaded] com.oracle.java.Helper-Tool.plist (2014-11-28) [Support]
[running] com.sophos.common.servicemanager.plist (2016-02-10) [Support]
User Launch Agents:ⓘ
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
[loaded] com.facebook.videochat.[redacted].plist (2014-08-09) [Support]
[loaded] com.google.keystone.agent.plist (2016-03-01) [Support]
User Login Items:ⓘ
iTunesHelper UNKNOWN Hidden (missing value)
Skype UNKNOWN (missing value)
Dropbox Application (/Applications/Dropbox.app)
HP Product Research Application (/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app)
Other Apps:ⓘ
[running] com.getdropbox.dropbox.16992
[running] com.hp.productresearch.74272
[running] com.hp.scan.button.handler.legacy.6432
[running] com.hp.scanModule3.77152.BF617155-D1A1-41B1-9B23-6F99DB9A1893
[running] com.sophos.autoupdate
[running] com.sophos.configuration
[running] com.sophos.intercheck
[running] com.sophos.notification
[running] com.sophos.scan
[running] com.sophos.sxld
[running] com.sophos.webd
[running] jp.co.canon.cijscannerregister.69792
[loaded] 404 Apple tasks
[running] 180 Apple tasks
Internet Plug-ins:ⓘ
iPhotoPhotocast: 7.0 - SDK 10.7 (2012-04-07)
FlashPlayer-10.6: 21.0.0.197 - SDK 10.6 (2016-03-23) [Support]
QuickTime Plugin: 7.7.3 (2016-01-23)
Flash Player: 21.0.0.197 - SDK 10.6 (2016-03-23) [Support]
GarminGPSControl: 3.0.1.0 Release - SDK 10.4 (2011-07-26) [Support]
Default Browser: 601 - SDK 10.11 (2016-01-23)
LogitechHarmony: 1.0.0.1 (2010-01-04) [Support]
SharePointBrowserPlugin: 14.6.0 - SDK 10.6 (2016-02-03) [Support]
Silverlight: 5.1.41212.0 - SDK 10.6 (2016-03-06) [Support]
JavaAppletPlugin: Java 8 Update 77 build 03 (2016-03-26) Check version
3rd Party Preference Panes:ⓘ
Flash Player (2016-03-18) [Support]
Growl (2011-03-08) [Support]
Java (2016-03-26) [Support]
Time Machine:ⓘ
Time Machine not configured!
Top Processes by CPU:ⓘ
2% WindowServer
1% HP Scanner 3
0% fontd
0% kernel_task
0% InterCheck
Top Processes by Memory:ⓘ
457 MB kernel_task
205 MB SophosScanD
197 MB InterCheck
143 MB Dropbox
135 MB mdworker(8)
Virtual Memory Information:ⓘ
68 MB Free RAM
3.93 GB Used RAM (1.49 GB Cached)
0 B Swap Used
Diagnostics Information:ⓘ
Mar 29, 2016, 12:11:08 PM Self test - passed
Mar 29, 2016, 05:15:30 AM /Library/Logs/DiagnosticReports/_2016-03-29-051530_[redacted].crash
???
Mar 28, 2016, 07:58:51 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-03-28-195851_[r edacted].cpu_resource.diag [Details]
/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.Plugin.64.xpc/Contents/MacOS/com.apple.WebKit.Plugin.64
Mar 28, 2016, 07:54:13 PM /Library/Logs/DiagnosticReports/SophosWebIntelligence_2016-03-28-195413_[redact ed].crash
/Library/Sophos Anti-Virus/SophosWebIntelligence.bundle/Contents/MacOS/SophosWebIntelligence
Mar 28, 2016, 01:10:44 PM /Library/Logs/DiagnosticReports/SophosWebIntelligence_2016-03-28-131044_[redact ed].crash
Mar 27, 2016, 07:13:27 PM /Library/Logs/DiagnosticReports/SophosWebIntelligence_2016-03-27-191327_[redact ed].crash
Mar 27, 2016, 03:55:15 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-03-27-155515_[r edacted].cpu_resource.diag [Details]
Mar 27, 2016, 12:57:59 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-03-27-125759_[r edacted].cpu_resource.diag [Details]
EtreCheck version: 2.9.10 (261)
Report generated 2016-03-29 12:51:55
Download EtreCheck from https://etrecheck.com
Runtime 3:11
Performance: Good
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Beachballing
Description:
screen freezes
Hardware Information:ⓘ
iMac (21.5-inch, Mid 2010)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac11,2
1 3.06 GHz Intel Core i3 CPU: 2-core
4 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
Empty
BANK 1/DIMM0
Empty
BANK 0/DIMM1
2 GB DDR3 1333 MHz ok
BANK 1/DIMM1
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information:ⓘ
ATI Radeon HD 4670 - VRAM: 256 MB
iMac 1920 x 1080
System Software:ⓘ
OS X El Capitan 10.11.3 (15D21) - Time since boot: less than an hour
Disk Information:ⓘ
WDC WD5000AAKS-40V6A0 disk0 : (500.11 GB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 499.25 GB (368.14 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HL-DT-STDVDRW GA32N ()
USB Information:ⓘ
Apple Card Reader
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
HP Deskjet 3050 J610 series
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
Gatekeeper:ⓘ
Mac App Store and identified developers
Kernel Extensions:ⓘ
/Applications/VMware Horizon Client.app
[not loaded] com.vmware.kext.vmioplug.12.2.8 (12.2.8 - 2015-06-24) [Support]
/Library/Extensions
[loaded] com.sophos.kext.sav (9.4.52 - SDK 10.9 - 2016-03-22) [Support]
[loaded] com.sophos.nke.swi (9.4.52 - SDK 10.9 - 2016-03-22) [Support]
/System/Library/Extensions
[not loaded] com.Belcarra.iokit.USBLAN_netpart (2.0.2 - 2016-03-22) [Support]
[not loaded] com.Belcarra.iokit.USBLAN_usbpart (2.0.2 - 2016-03-22) [Support]
[not loaded] com.RemoteControl.USBLAN.usbpart (2.0.6 - 2016-03-22) [Support]
/System/Library/Extensions/Belcarra.USBLAN_netpart.kext/Contents/PlugIns
[not loaded] com.belcarra.iokit.netpart.panther (1.6.1 - 2007-06-06) [Support]
/System/Library/Extensions/Belcarra.USBLAN_usbpart.kext/Contents/PlugIns
[not loaded] com.belcarra.iokit.usbpart.panther (1.6.1 - 2007-06-06) [Support]
/System/Library/Extensions/RemoteControl.USBLAN_usbpart.kext/Contents/PlugIns
[not loaded] com.RemoteControl.USBLAN.panther (1.6.1 - 2007-06-06) [Support]
System Launch Agents:ⓘ
[not loaded] 6 Apple tasks
[loaded] 162 Apple tasks
[running] 68 Apple tasks
System Launch Daemons:ⓘ
[not loaded] 46 Apple tasks
[loaded] 159 Apple tasks
[running] 83 Apple tasks
Launch Agents:ⓘ
[loaded] com.oracle.java.Java-Updater.plist (2014-11-28) [Support]
[running] com.sophos.uiserver.plist (2015-09-24) [Support]
Launch Daemons:ⓘ
[loaded] com.adobe.fpsaud.plist (2016-03-18) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2011-03-10) [Support]
[loaded] com.oracle.java.Helper-Tool.plist (2014-11-28) [Support]
[running] com.sophos.common.servicemanager.plist (2016-02-10) [Support]
User Launch Agents:ⓘ
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
[loaded] com.facebook.videochat.[redacted].plist (2014-08-09) [Support]
[loaded] com.google.keystone.agent.plist (2016-03-01) [Support]
User Login Items:ⓘ
iTunesHelper UNKNOWN Hidden (missing value)
Skype UNKNOWN (missing value)
Dropbox Application (/Applications/Dropbox.app)
HP Product Research Application (/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app)
Other Apps:ⓘ
[running] com.getdropbox.dropbox.16992
[running] com.hp.productresearch.74272
[running] com.hp.scan.button.handler.legacy.6432
[running] com.hp.scanModule3.77152.BF617155-D1A1-41B1-9B23-6F99DB9A1893
[running] com.sophos.autoupdate
[running] com.sophos.configuration
[running] com.sophos.intercheck
[running] com.sophos.notification
[running] com.sophos.scan
[running] com.sophos.sxld
[running] com.sophos.webd
[running] jp.co.canon.cijscannerregister.69792
[loaded] 404 Apple tasks
[running] 180 Apple tasks
Internet Plug-ins:ⓘ
iPhotoPhotocast: 7.0 - SDK 10.7 (2012-04-07)
FlashPlayer-10.6: 21.0.0.197 - SDK 10.6 (2016-03-23) [Support]
QuickTime Plugin: 7.7.3 (2016-01-23)
Flash Player: 21.0.0.197 - SDK 10.6 (2016-03-23) [Support]
GarminGPSControl: 3.0.1.0 Release - SDK 10.4 (2011-07-26) [Support]
Default Browser: 601 - SDK 10.11 (2016-01-23)
LogitechHarmony: 1.0.0.1 (2010-01-04) [Support]
SharePointBrowserPlugin: 14.6.0 - SDK 10.6 (2016-02-03) [Support]
Silverlight: 5.1.41212.0 - SDK 10.6 (2016-03-06) [Support]
JavaAppletPlugin: Java 8 Update 77 build 03 (2016-03-26) Check version
3rd Party Preference Panes:ⓘ
Flash Player (2016-03-18) [Support]
Growl (2011-03-08) [Support]
Java (2016-03-26) [Support]
Time Machine:ⓘ
Time Machine not configured!
Top Processes by CPU:ⓘ
2% WindowServer
1% HP Scanner 3
0% fontd
0% kernel_task
0% InterCheck
Top Processes by Memory:ⓘ
457 MB kernel_task
205 MB SophosScanD
197 MB InterCheck
143 MB Dropbox
135 MB mdworker(8)
Virtual Memory Information:ⓘ
68 MB Free RAM
3.93 GB Used RAM (1.49 GB Cached)
0 B Swap Used
Diagnostics Information:ⓘ
Mar 29, 2016, 12:11:08 PM Self test - passed
Mar 29, 2016, 05:15:30 AM /Library/Logs/DiagnosticReports/_2016-03-29-051530_[redacted].crash
???
Mar 28, 2016, 07:58:51 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-03-28-195851_[r edacted].cpu_resource.diag [Details]
/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.Plugin.64.xpc/Contents/MacOS/com.apple.WebKit.Plugin.64
Mar 28, 2016, 07:54:13 PM /Library/Logs/DiagnosticReports/SophosWebIntelligence_2016-03-28-195413_[redact ed].crash
/Library/Sophos Anti-Virus/SophosWebIntelligence.bundle/Contents/MacOS/SophosWebIntelligence
Mar 28, 2016, 01:10:44 PM /Library/Logs/DiagnosticReports/SophosWebIntelligence_2016-03-28-131044_[redact ed].crash
Mar 27, 2016, 07:13:27 PM /Library/Logs/DiagnosticReports/SophosWebIntelligence_2016-03-27-191327_[redact ed].crash
Mar 27, 2016, 03:55:15 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-03-27-155515_[r edacted].cpu_resource.diag [Details]
Mar 27, 2016, 12:57:59 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-03-27-125759_[r edacted].cpu_resource.diag [Details]
iMac, OS X Yosemite (10.10.2)