El Capitan screen freezes

Screen freezes. Some times with beach ball, but usually not. Happens most when I'm browsing news sites or aol. Getting more frequent. System info and EntreCheck below.


EtreCheck version: 2.9.10 (261)

Report generated 2016-03-29 12:51:55

Download EtreCheck from https://etrecheck.com

Runtime 3:11

Performance: Good


Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.


Problem: Beachballing

Description:

screen freezes


Hardware Information:

iMac (21.5-inch, Mid 2010)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac11,2

1 3.06 GHz Intel Core i3 CPU: 2-core

4 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

Empty

BANK 1/DIMM0

Empty

BANK 0/DIMM1

2 GB DDR3 1333 MHz ok

BANK 1/DIMM1

2 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n


Video Information:

ATI Radeon HD 4670 - VRAM: 256 MB

iMac 1920 x 1080


System Software:

OS X El Capitan 10.11.3 (15D21) - Time since boot: less than an hour


Disk Information:

WDC WD5000AAKS-40V6A0 disk0 : (500.11 GB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 499.25 GB (368.14 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB


HL-DT-STDVDRW GA32N ()


USB Information:

Apple Card Reader

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

HP Deskjet 3050 J610 series

Apple Computer, Inc. IR Receiver

Apple Inc. Built-in iSight


Gatekeeper:

Mac App Store and identified developers


Kernel Extensions:

/Applications/VMware Horizon Client.app

[not loaded] com.vmware.kext.vmioplug.12.2.8 (12.2.8 - 2015-06-24) [Support]


/Library/Extensions

[loaded] com.sophos.kext.sav (9.4.52 - SDK 10.9 - 2016-03-22) [Support]

[loaded] com.sophos.nke.swi (9.4.52 - SDK 10.9 - 2016-03-22) [Support]


/System/Library/Extensions

[not loaded] com.Belcarra.iokit.USBLAN_netpart (2.0.2 - 2016-03-22) [Support]

[not loaded] com.Belcarra.iokit.USBLAN_usbpart (2.0.2 - 2016-03-22) [Support]

[not loaded] com.RemoteControl.USBLAN.usbpart (2.0.6 - 2016-03-22) [Support]


/System/Library/Extensions/Belcarra.USBLAN_netpart.kext/Contents/PlugIns

[not loaded] com.belcarra.iokit.netpart.panther (1.6.1 - 2007-06-06) [Support]


/System/Library/Extensions/Belcarra.USBLAN_usbpart.kext/Contents/PlugIns

[not loaded] com.belcarra.iokit.usbpart.panther (1.6.1 - 2007-06-06) [Support]


/System/Library/Extensions/RemoteControl.USBLAN_usbpart.kext/Contents/PlugIns

[not loaded] com.RemoteControl.USBLAN.panther (1.6.1 - 2007-06-06) [Support]


System Launch Agents:

[not loaded] 6 Apple tasks

[loaded] 162 Apple tasks

[running] 68 Apple tasks


System Launch Daemons:

[not loaded] 46 Apple tasks

[loaded] 159 Apple tasks

[running] 83 Apple tasks


Launch Agents:

[loaded] com.oracle.java.Java-Updater.plist (2014-11-28) [Support]

[running] com.sophos.uiserver.plist (2015-09-24) [Support]


Launch Daemons:

[loaded] com.adobe.fpsaud.plist (2016-03-18) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2011-03-10) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2014-11-28) [Support]

[running] com.sophos.common.servicemanager.plist (2016-02-10) [Support]


User Launch Agents:

[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist

[loaded] com.facebook.videochat.[redacted].plist (2014-08-09) [Support]

[loaded] com.google.keystone.agent.plist (2016-03-01) [Support]


User Login Items:

iTunesHelper UNKNOWN Hidden (missing value)

Skype UNKNOWN (missing value)

Dropbox Application (/Applications/Dropbox.app)

HP Product Research Application (/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app)


Other Apps:

[running] com.getdropbox.dropbox.16992

[running] com.hp.productresearch.74272

[running] com.hp.scan.button.handler.legacy.6432

[running] com.hp.scanModule3.77152.BF617155-D1A1-41B1-9B23-6F99DB9A1893

[running] com.sophos.autoupdate

[running] com.sophos.configuration

[running] com.sophos.intercheck

[running] com.sophos.notification

[running] com.sophos.scan

[running] com.sophos.sxld

[running] com.sophos.webd

[running] jp.co.canon.cijscannerregister.69792

[loaded] 404 Apple tasks

[running] 180 Apple tasks


Internet Plug-ins:

iPhotoPhotocast: 7.0 - SDK 10.7 (2012-04-07)

FlashPlayer-10.6: 21.0.0.197 - SDK 10.6 (2016-03-23) [Support]

QuickTime Plugin: 7.7.3 (2016-01-23)

Flash Player: 21.0.0.197 - SDK 10.6 (2016-03-23) [Support]

GarminGPSControl: 3.0.1.0 Release - SDK 10.4 (2011-07-26) [Support]

Default Browser: 601 - SDK 10.11 (2016-01-23)

LogitechHarmony: 1.0.0.1 (2010-01-04) [Support]

SharePointBrowserPlugin: 14.6.0 - SDK 10.6 (2016-02-03) [Support]

Silverlight: 5.1.41212.0 - SDK 10.6 (2016-03-06) [Support]

JavaAppletPlugin: Java 8 Update 77 build 03 (2016-03-26) Check version


3rd Party Preference Panes:

Flash Player (2016-03-18) [Support]

Growl (2011-03-08) [Support]

Java (2016-03-26) [Support]


Time Machine:

Time Machine not configured!


Top Processes by CPU:

2% WindowServer

1% HP Scanner 3

0% fontd

0% kernel_task

0% InterCheck


Top Processes by Memory:

457 MB kernel_task

205 MB SophosScanD

197 MB InterCheck

143 MB Dropbox

135 MB mdworker(8)


Virtual Memory Information:

68 MB Free RAM

3.93 GB Used RAM (1.49 GB Cached)

0 B Swap Used


Diagnostics Information:

Mar 29, 2016, 12:11:08 PM Self test - passed

Mar 29, 2016, 05:15:30 AM /Library/Logs/DiagnosticReports/_2016-03-29-051530_[redacted].crash

???

Mar 28, 2016, 07:58:51 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-03-28-195851_[r edacted].cpu_resource.diag [Details]

/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.Plugin.64.xpc/Contents/MacOS/com.apple.WebKit.Plugin.64

Mar 28, 2016, 07:54:13 PM /Library/Logs/DiagnosticReports/SophosWebIntelligence_2016-03-28-195413_[redact ed].crash

/Library/Sophos Anti-Virus/SophosWebIntelligence.bundle/Contents/MacOS/SophosWebIntelligence

Mar 28, 2016, 01:10:44 PM /Library/Logs/DiagnosticReports/SophosWebIntelligence_2016-03-28-131044_[redact ed].crash

Mar 27, 2016, 07:13:27 PM /Library/Logs/DiagnosticReports/SophosWebIntelligence_2016-03-27-191327_[redact ed].crash

Mar 27, 2016, 03:55:15 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-03-27-155515_[r edacted].cpu_resource.diag [Details]

Mar 27, 2016, 12:57:59 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-03-27-125759_[r edacted].cpu_resource.diag [Details]


EtreCheck version: 2.9.10 (261)

Report generated 2016-03-29 12:51:55

Download EtreCheck from https://etrecheck.com

Runtime 3:11

Performance: Good


Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.


Problem: Beachballing

Description:

screen freezes


Hardware Information:

iMac (21.5-inch, Mid 2010)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac11,2

1 3.06 GHz Intel Core i3 CPU: 2-core

4 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

Empty

BANK 1/DIMM0

Empty

BANK 0/DIMM1

2 GB DDR3 1333 MHz ok

BANK 1/DIMM1

2 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n


Video Information:

ATI Radeon HD 4670 - VRAM: 256 MB

iMac 1920 x 1080


System Software:

OS X El Capitan 10.11.3 (15D21) - Time since boot: less than an hour


Disk Information:

WDC WD5000AAKS-40V6A0 disk0 : (500.11 GB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 499.25 GB (368.14 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB


HL-DT-STDVDRW GA32N ()


USB Information:

Apple Card Reader

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

HP Deskjet 3050 J610 series

Apple Computer, Inc. IR Receiver

Apple Inc. Built-in iSight


Gatekeeper:

Mac App Store and identified developers


Kernel Extensions:

/Applications/VMware Horizon Client.app

[not loaded] com.vmware.kext.vmioplug.12.2.8 (12.2.8 - 2015-06-24) [Support]


/Library/Extensions

[loaded] com.sophos.kext.sav (9.4.52 - SDK 10.9 - 2016-03-22) [Support]

[loaded] com.sophos.nke.swi (9.4.52 - SDK 10.9 - 2016-03-22) [Support]


/System/Library/Extensions

[not loaded] com.Belcarra.iokit.USBLAN_netpart (2.0.2 - 2016-03-22) [Support]

[not loaded] com.Belcarra.iokit.USBLAN_usbpart (2.0.2 - 2016-03-22) [Support]

[not loaded] com.RemoteControl.USBLAN.usbpart (2.0.6 - 2016-03-22) [Support]


/System/Library/Extensions/Belcarra.USBLAN_netpart.kext/Contents/PlugIns

[not loaded] com.belcarra.iokit.netpart.panther (1.6.1 - 2007-06-06) [Support]


/System/Library/Extensions/Belcarra.USBLAN_usbpart.kext/Contents/PlugIns

[not loaded] com.belcarra.iokit.usbpart.panther (1.6.1 - 2007-06-06) [Support]


/System/Library/Extensions/RemoteControl.USBLAN_usbpart.kext/Contents/PlugIns

[not loaded] com.RemoteControl.USBLAN.panther (1.6.1 - 2007-06-06) [Support]


System Launch Agents:

[not loaded] 6 Apple tasks

[loaded] 162 Apple tasks

[running] 68 Apple tasks


System Launch Daemons:

[not loaded] 46 Apple tasks

[loaded] 159 Apple tasks

[running] 83 Apple tasks


Launch Agents:

[loaded] com.oracle.java.Java-Updater.plist (2014-11-28) [Support]

[running] com.sophos.uiserver.plist (2015-09-24) [Support]


Launch Daemons:

[loaded] com.adobe.fpsaud.plist (2016-03-18) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2011-03-10) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2014-11-28) [Support]

[running] com.sophos.common.servicemanager.plist (2016-02-10) [Support]


User Launch Agents:

[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist

[loaded] com.facebook.videochat.[redacted].plist (2014-08-09) [Support]

[loaded] com.google.keystone.agent.plist (2016-03-01) [Support]


User Login Items:

iTunesHelper UNKNOWN Hidden (missing value)

Skype UNKNOWN (missing value)

Dropbox Application (/Applications/Dropbox.app)

HP Product Research Application (/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app)


Other Apps:

[running] com.getdropbox.dropbox.16992

[running] com.hp.productresearch.74272

[running] com.hp.scan.button.handler.legacy.6432

[running] com.hp.scanModule3.77152.BF617155-D1A1-41B1-9B23-6F99DB9A1893

[running] com.sophos.autoupdate

[running] com.sophos.configuration

[running] com.sophos.intercheck

[running] com.sophos.notification

[running] com.sophos.scan

[running] com.sophos.sxld

[running] com.sophos.webd

[running] jp.co.canon.cijscannerregister.69792

[loaded] 404 Apple tasks

[running] 180 Apple tasks


Internet Plug-ins:

iPhotoPhotocast: 7.0 - SDK 10.7 (2012-04-07)

FlashPlayer-10.6: 21.0.0.197 - SDK 10.6 (2016-03-23) [Support]

QuickTime Plugin: 7.7.3 (2016-01-23)

Flash Player: 21.0.0.197 - SDK 10.6 (2016-03-23) [Support]

GarminGPSControl: 3.0.1.0 Release - SDK 10.4 (2011-07-26) [Support]

Default Browser: 601 - SDK 10.11 (2016-01-23)

LogitechHarmony: 1.0.0.1 (2010-01-04) [Support]

SharePointBrowserPlugin: 14.6.0 - SDK 10.6 (2016-02-03) [Support]

Silverlight: 5.1.41212.0 - SDK 10.6 (2016-03-06) [Support]

JavaAppletPlugin: Java 8 Update 77 build 03 (2016-03-26) Check version


3rd Party Preference Panes:

Flash Player (2016-03-18) [Support]

Growl (2011-03-08) [Support]

Java (2016-03-26) [Support]


Time Machine:

Time Machine not configured!


Top Processes by CPU:

2% WindowServer

1% HP Scanner 3

0% fontd

0% kernel_task

0% InterCheck


Top Processes by Memory:

457 MB kernel_task

205 MB SophosScanD

197 MB InterCheck

143 MB Dropbox

135 MB mdworker(8)


Virtual Memory Information:

68 MB Free RAM

3.93 GB Used RAM (1.49 GB Cached)

0 B Swap Used


Diagnostics Information:

Mar 29, 2016, 12:11:08 PM Self test - passed

Mar 29, 2016, 05:15:30 AM /Library/Logs/DiagnosticReports/_2016-03-29-051530_[redacted].crash

???

Mar 28, 2016, 07:58:51 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-03-28-195851_[r edacted].cpu_resource.diag [Details]

/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.Plugin.64.xpc/Contents/MacOS/com.apple.WebKit.Plugin.64

Mar 28, 2016, 07:54:13 PM /Library/Logs/DiagnosticReports/SophosWebIntelligence_2016-03-28-195413_[redact ed].crash

/Library/Sophos Anti-Virus/SophosWebIntelligence.bundle/Contents/MacOS/SophosWebIntelligence

Mar 28, 2016, 01:10:44 PM /Library/Logs/DiagnosticReports/SophosWebIntelligence_2016-03-28-131044_[redact ed].crash

Mar 27, 2016, 07:13:27 PM /Library/Logs/DiagnosticReports/SophosWebIntelligence_2016-03-27-191327_[redact ed].crash

Mar 27, 2016, 03:55:15 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-03-27-155515_[r edacted].cpu_resource.diag [Details]

Mar 27, 2016, 12:57:59 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-03-27-125759_[r edacted].cpu_resource.diag [Details]

iMac, OS X Yosemite (10.10.2)

Posted on Mar 29, 2016 11:02 AM

Reply
1 reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

El Capitan screen freezes

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.