The Apple ID for my iMac (OS 10.9.5) is attached to an email address I no longer have access to. I can't find the password, and can't change it, because I don't have access to the email address. Any advice?
iMac
Enter your Apple ID and click Forgot Password,
There is a contact link.
I have the same problem. It must be common
Sorry Norman, I hit a small hand icon on your post , thinking that it was a "Me too". Instead it meant that someone thinks the problem has been cured
Abuelo
MY NEW MACBOOK AIR WAS NOT BRAND NEW.IT WAS BOUGHT FROM MY HUSBAND'S OFFICEMATE. THE PROBLEM IS I CAN'T UPDATE NUMBERS, PAGES AND KEYNOTE...BECAUSE THE ORIGINAL OWNER'S EMAIL ADD IS ALWAYS SURFACING WHEN I UPDATE THOSE APP..PLEASE HELP ME..AND EVEN IF I PUT MY NEW APPLE ID IT STILL WON'T WORK
Those applications are paid Apple developed App Store apps. When they come pre-installed on a new computer they are attached to the Apple ID of the original owner. Those apps belong to the previous owner. To update the apps they need to be purchased so they are available as a previous purchase under your Apple ID.
For the OP, call Apple for assistance with resetting your password. Contact Apple for support and service - Apple Support
My Apple ID is attached to an email address I no longer have access to and I can't locate the password, so I can't order, install, or update apps from Apple. What to do?
