Jassy
Level 2 (159 points)
Apple TV

Q: Trouble with Mail

Since installing El Capitan I have had sending and receiving mail issues.   I can send on three of my accounts but I can't receive on any even if I send to myself from either of the three.  The incoming server is listed and listed correctly but is grayed out in preferences.  In Account preferences, it is again listed correctly but not grayed out.  Anyone else with this issue?

iMac, OS X El Capitan (10.11.4)

Posted on Mar 29, 2016 6:06 PM

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Jassy

Q: Trouble with Mail

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  • by alex_h1,

    alex_h1 alex_h1 Mar 31, 2016 6:09 AM in response to Jassy
    Community Specialists
    Mar 31, 2016 6:09 AM in response to Jassy

    Hello Jassy,

    Thanks for using Apple Support Communities.

     

    I see you're having some issues with sending and receiving email in the Mail app on your Mac.  In order to get this issue resolved I suggest that you follow through the troubleshooting steps in the article linked to below.

     

    If you can’t send or receive email on your Mac

     

    Take care.

  • by Jassy,

    Jassy Jassy Mar 31, 2016 1:35 PM in response to alex_h1
    Level 2 (159 points)
    Apple TV
    Mar 31, 2016 1:35 PM in response to alex_h1

    Thank you.  I checked the article and it did not address my issue I don't think.  My issue on both my iMac and iPhone since upgrading to EC is I can't receive mail or either device.  I get mail with no problem.  I had previously done some of what the article suggested.  And what makes it more confusing, when I do the mail preference checks I get that I am not POP and IMAP on all the accounts.  Yet, some are listed as inactive others are not.  When I try to adjust the settings to what the report says they should be, I can't.  At least with iPhone I am thinking of deleting and establishing the accounts.   With iMac, I just may use another mail client.

    Thanks for the assist.

     

    Jassy