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Helpful answers
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Mar 31, 2016 6:54 AM in response to kaciej0nesby alex_h1,Howdy kaciej0nes,
Thanks for using the Apple Support Communities.
I see your iPod nano isn't being recognized by iTunes on your Windows PC. In order to get this issue resolved I suggest that you run through the steps outlined below.
Connectivity/syncing
Follow these steps if your computer doesn't recognize your iPod or you have issues with syncing your iPod.
iPod not recognized by iTunes or computerMake sure you have installed the latest iTunes software from www.itunes.com/downloads. Try connecting to a different USB port on your computer. Your computer needs a USB 2.0 port or a USB 3.0 port to connect iPod nano. If you have a Windows PC that doesn't have a USB 2.0 port, in some cases you can purchase and install a USB 2.0 card.
- If iPod nano is connected to a USB hub, try connecting iPod nano directly to your computer's USB port.
- iPod nano might need to be reset. Reset iPod by holding down the Sleep/Wake button and Home button until you see the Apple logo appear.
- If you're connecting iPod nano to a portable computer using the Lightning Cable, connect the computer to a power outlet before connecting iPod nano.
- Check the cable connections. Disconnect the cable at both ends and make sure no foreign objects are in the USB ports. Then reconnect the cable.
- Try reinserting the Lightning connector into the iPod. The Lightning connector can be inserted either way.
- Try restarting your computer.
If none of these steps resolves the issue, you might need to restore the iPod nano software.
Also see these articles for further assistance:
iPod nano (7th generation): Hardware troubleshooting
Take care.
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Aug 12, 2016 11:08 AM in response to alex_h1by wilsons29209,Thanks, Alex. I did the reset and it worked.
