Angelakr
Level 1 (4 points)
iLife

Q: iCloud Backup

I recently dropped my phone in water and had to order a replacement phone. Now there's an iCloud backup from the day before I dropped my phone and it keeps telling me it can't use that backup... UH WHY ISN'T IT WORKING. I can't lose all my stuff.

iPhone 6, iOS 9.3

Posted on Mar 29, 2016 6:29 PM

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Angelakr

Q: iCloud Backup

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  • Helpful answers

  • by alex_h1,

    alex_h1 alex_h1 Mar 31, 2016 6:37 AM in response to Angelakr
    Community Specialists
    Mar 31, 2016 6:37 AM in response to Angelakr

    Hello Angelakr,

    Thanks for using Apple Support Communities.

     

    I see you're unable to select an iCloud backup to restore from.  If this is the case then please take a look at the information below to see reasons why this can happen.

     

    I can’t select an iCloud backup

    There are several reasons that there might not be any available iCloud backups for your iOS device:

    • You've never successfully made an iCloud backup of your device. Check instructions for making backups in iCloud. 
    • Your device is running an older version of iOS and needs to be updated.
    • Your iCloud backup might have been created with a different Apple ID. 
    • You haven’t backed up in 180 days.
      If you haven't backed up your iOS device to iCloud for 180 days or longer, Apple reserves the right to delete the backups associated with that device. Review the iCloud Terms and Conditions for more information.

    If you need help restoring your device from an iCloud backup

     

    Take care.