Close
Q: iPhone 6 home screen just zoomed and went unresponsive. I can't reboot or turn the phone off to reset. help!
-
Mar 29, 2016 9:20 PMby jonty_b,Hi,
You can put your iPhone into recovery mode by following these steps If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Hope this helps!
Jonty
-
Mar 29, 2016 9:22 PMby ShadowDust99,Hi there,
This problem could be due to the Zoom feature being turned on in Accessibility settings.
Try double tapping the screen with three fingers. This should zoom the screen out. To prevent this from happening again, navigate to Settings>General>Accessibility>Zoom and then turn the "Zoom" slider off.
I hope this helped solve your issue.
-
Mar 29, 2016 9:25 PMby jonty_b,Hi,
This is what the page says:
Put your device in recovery mode and set it up again
- Connect your device to your computer and open iTunes. If you don't have a computer, borrow one from a friend or go to an Apple Retail Store or Apple Authorized Service Provider for help.
- While your device is connected, force restart it: Press and hold both the Sleep/Wake and Home button for at least 10 seconds, and don't release when you see the Apple logo. Keep holding until you see the recovery mode screen.
- When you see the option to Restore or Update, choose Update. iTunes will try to reinstall iOS without erasing your data. Wait while iTunes downloads the software for your device.
If the download takes more than 15 minutes and your device exits recovery mode, you'll need to repeat these steps and choose Restore instead of Update when you get back to this step.
- After the Update or Restore completes, set up your device. If you previously backed up your device with iTunes or iCloud and had to restore your device in step 3, you might be able to restore from your backup during setup.
