darelldd

Q: Cannot disconnect from Apple TV

Greetings.

MBP late 2013. El Capitan

ATV2

 

I can connect to my Apple TV just fine (either mirror or just connected). But once connected, there's nothing more I can do on my computer. Including disconnect. The screen clears all windows and menus and shows only my background image. The cursor comes and goes when I move a mouse or magic pad. Touching any edges with the cursor (when it decides to become visible) will not bring up any menus, so I see no way of disconnecting, or choosing to play something else through the ATV.

 

My only way out is to power off the MBP and boot again. Just a wee bit inelegant.

 

My iPhone 6 works as it should with this ATV. Is there some setting that I'm missing on my MBP?

MacBook Pro with Retina display, OS X El Capitan (10.11.3)

Posted on Mar 29, 2016 10:55 PM

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Q: Cannot disconnect from Apple TV

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  • by Vinceassociate,Helpful

    Vinceassociate Vinceassociate Mar 30, 2016 11:07 AM in response to darelldd
    Level 4 (1,738 points)
    Mar 30, 2016 11:07 AM in response to darelldd

    Sounds like your display is actind as a second display extended desktop.  In that case one of the two (macbook or ATV) should show a menu.

    Do you see the menu on either screen?

    The other possibility may be some overscan issue with the TV.

    Read this: Use AirPlay to display video from your Mac on an HDTV - Apple Support

    Note this section:

    If you're mirroring your display and the image doesn't fit your HDTV screen, you can adjust the desktop size for the best picture. Click the AirPlay icon, then choose an option under "Match Desktop Size To." If you match desktop size to your Apple TV, the image fills the HDTV screen but might not look as good on your Mac display. Learn about overscan and underscan and what you can do to correct it.

  • by darelldd,

    darelldd darelldd Mar 30, 2016 9:00 AM in response to Vinceassociate
    Level 1 (4 points)
    Mac OS X
    Mar 30, 2016 9:00 AM in response to Vinceassociate

    Thanks Vince associate.

     

    I've done some more testing, and it has left me even more confused. I have tried this with my MB attached to a secondary display (through display port) and I have tried it with the MB alone. Same result for the most part, though a subtle difference: When I try alone, I find more choices in the Airplay menu (mirror, use as second monitor, etc). When I have my secondary display hooked up, I don't have those options. And yes the "show display options in the menu bar when available" is checked. I don't have the options you speak of: Match Desktop Size to.

     

    Screen Shot 2016-03-30 at 8.56.22 AM.png

    And of course Display Preferences looks like this:

     

    Screen Shot 2016-03-30 at 8.56.54 AM.png

     

    Airport display option is the same as from the menu bar. Off or ATV.

     

    What is seen on the screens: Even when I don't have "mirror" checked, I get a mirror image on the TV (meaning it looks like my computer screen with all the open windows and menus), and both the internal and external screen (depending on which way I'm testing) show nothing but my background image. So in theory I should be able to operate everything on the TV at this point, but no. I cannot get a cursor to show on the TV consistently, and when I do, I still can't click anything. The one thing I can do is type characters if the cursor happens to be in a text field at the time Airplay was started. The enter button works as well.

     

    It does seem like a display choice setting somewhere. The inconsistency of the cursor and menu choices is the frustrating part. If I get something to play on the TV it seems like dumb luck. And once I begin this process (choosing Airplay from the menu bar) I know I'm going to lose control of the computer. I've lost the Apple Magic! This used to work many OS revisions ago. Same MB, same TV, same ATV. I'm on the latest El Capitan today.

     

    Maybe a clue: When using the MB alone (not wired to my external display) if I touch nothing after activating Airplay, eventually the TV goes blank and shows me the main ATV menu, and the display on my MB comes back to usable for me. This at least gives me a way to disconnect without rebooting.. though it sure doesn't help me in actually using the system. This never happens when my external monitor is plugged in.

  • by Vinceassociate,Helpful

    Vinceassociate Vinceassociate Mar 30, 2016 1:25 PM in response to darelldd
    Level 4 (1,738 points)
    Mar 30, 2016 1:25 PM in response to darelldd

    Well I would leave the Dell disconnected when using Airplay to rule it out.  I have no problem getting Airplay to work with my late 2013 iMac running 10.11.4 and an Apple TV3 running 7.2.1.

    Here are some screen shots for comparison:

    Screen Shot 2016-03-30 at 1.07.06 PM.png

    Screen Shot 2016-03-30 at 1.08.18 PM.png

     

    Screen Shot 2016-03-30 at 1.10.06 PM.png

    Screen Shot 2016-03-30 at 1.09.29 PM.png

  • by darelldd,

    darelldd darelldd Mar 30, 2016 11:39 AM in response to Vinceassociate
    Level 1 (4 points)
    Mac OS X
    Mar 30, 2016 11:39 AM in response to Vinceassociate

    From now on, I'll use the macbook alone so as not to confuse things.

     

    Note that in my tests so far, I have the same basic problems either way. Mac goes blank, and I can't control anything on either the mac or the TV. Still... I'll study this more without the Dell hooked up. Thanks for sticking with me, and offering up the images. I've seen that same menu bar menu with the mirror and separate choices. But once I choose one, everything works the same way. No control. I'll go fool a bit more with it.

  • by darelldd,

    darelldd darelldd Mar 30, 2016 1:31 PM in response to Vinceassociate
    Level 1 (4 points)
    Mac OS X
    Mar 30, 2016 1:31 PM in response to Vinceassociate

    Well, here we are. Again.

     

    I'm using the MBP by itself. Choosing Airplay from the top menu only gives me what I showed earlier. Airplay to: ATV, which is my one and only ATV. I don't have any of the other mirror choices even though I have that option checked to show them when available.

     

    Result is the same I've been getting for months. MBP display is cleared of all but the background image, and the TV shows exactly what was on my screen. Sometimes I can control the mouse, sometimes I can't. I can click on some things when the mouse is available, but if I try to click the Airplay icon up in the menu bar again, the mouse freezes there without opening the menu, and I'm dead in the water. Eventually the TV will revert back to the man ATV menu, and I can click ESC on my mac, and get my screen to show properly again.

     

    What crazy thing is going wrong, I wonder? It all starts with my menu not showing the proper choices. Though *sometimes* it does! Though it doesn't seem to matter what option I choose - the system reacts the same way no matter what.

  • by Vinceassociate,

    Vinceassociate Vinceassociate Mar 30, 2016 1:54 PM in response to darelldd
    Level 4 (1,738 points)
    Mar 30, 2016 1:54 PM in response to darelldd

    To be clear, with Airplay Off I do not see any of the menu options except for the ATV and open display prefs.  Only after turning on Airplay with the TV icon blue do I see all the options.

    Your MB screen going blank makes me think somehow it is set to make the ATV the main screen.  That is strange...

    When you use your Dell, do you have it configured to act as the main screen under arrangement?  Does the white bar appear over it in the settings?

    For some clues, maybe take a picture of your ATV screen and MB screen and post them.  I guess you can't use screen shot since it acts buggy then but maybe a camera...

  • by darelldd,

    darelldd darelldd Mar 30, 2016 7:20 PM in response to Vinceassociate
    Level 1 (4 points)
    Mac OS X
    Mar 30, 2016 7:20 PM in response to Vinceassociate

    Let's see if I can do this justice. On my mac, I pull down the menu, and my only option os Airplay to ATV. I choose that.

    mac menu optons.png

     

    Suddenly, my mac screen shows nothing but El Capitan, with no bar across the top, nor the dock at the bottom. BUT... when I take a screen shot, this is what results: It looks like everything is there. Just that *I* can't see it. You'll notice that the Airplay icon in the menu bar is blue as it should be. I'm clearly connected.

    mac not what I see.png

     

    Below is what my screen *really* looks like.

    mac background.png

     

    Below is a screen shot of the TV. The TV shows the blue Airplay icon, and the menu bar and dock. Much like my computer *thinks* it is showing me.

    tv blue airplay.png

     

    The system won't let me post any more pictures here, so continued next post...

  • by darelldd,

    darelldd darelldd Mar 30, 2016 7:28 PM in response to darelldd
    Level 1 (4 points)
    Mac OS X
    Mar 30, 2016 7:28 PM in response to darelldd

    And final shot below... I managed to move the cursor to the Airplay menu, and when I click... I'm frozen. Will not drop the menu down, and now I just sit back and wait for everything to time out. The ATV will show it's main menu, and if I click ESC on my mac, I can be back in control of my computer.

    TV stuck cursor.JPG

     

    >> When you use your Dell, do you have it configured to act as the main screen under arrangement?  <<

     

    And to answer this question... yes, I do have my Dell as the main screen, though I can't recall how I did it. The Display pane I have shown above, and there is no setting for arrangement.  I use my MPB as a desktop by manually docking it under my monitor. I use a big keyboard, a big mouse, a USB hub and a big monitor. MBP stays closed under my monitor. And this is probably the setting that is messing with me. But I'm still not sure how to solve it.

     

    >>  Does the white bar appear over it in the settings? <<

     

    I'm not sure what this is asking.

  • by darelldd,

    darelldd darelldd Mar 30, 2016 7:41 PM in response to darelldd
    Level 1 (4 points)
    Mac OS X
    Mar 30, 2016 7:41 PM in response to darelldd

    With my MBP closed, looking at my Dell, I don't have the option of "Arrangement" in the display window. So I opened the MBP, and suddenly there's the option. The white menu bar was over the small screen, meaning it was over the built-in screen. I'm not sure how I can tell which is set as the main display. I can click on either one and it flashes a red square around it... but nothing permanently changes in the menu that I can tell.

     

    I've gotta say, this whole process is the antithesis of user-friendly. Or at least in my situation where I quite often wish to use a screen that's not built into the MBP, but would like to when convenient.

  • by Vinceassociate,

    Vinceassociate Vinceassociate Mar 31, 2016 4:20 AM in response to darelldd
    Level 4 (1,738 points)
    Mar 31, 2016 4:20 AM in response to darelldd

    Everything seems to be working normally just not how you want it to.

    Ok first, if you engage airplay and want to cancel it, try hitting the menu button from the Apple TV remote.  It should cancel it immediately.

    On the arrangement panel, the small screen is the second screen not your internal screen despite the real situation you have.  The size indicates internal vs external, not physical size.  Try dragging the white bar from the small one to the large one.

    The screen going blank is normal when it is acting as a second display.

    Try that and lets see if Airplay works.

    We can figure out a permanent solution with your Dell in the mix after that...

    By the way the pictures were worth a thousand posts...

  • by darelldd,

    darelldd darelldd Mar 31, 2016 7:05 AM in response to Vinceassociate
    Level 1 (4 points)
    Mac OS X
    Mar 31, 2016 7:05 AM in response to Vinceassociate

    Before I try again with moving the menu bar in the arrange menu, I need to revisit the "working normally, just not how I want it."

     

    It is normal to nave no control over anything that's being airplayed (On either the computer or the TV)? And it is normal to have the cursor work only some of the time? With the menus on the TV screen my cursor is all but useless. Here's hoping that moving the white bar over to the large screen fixes all these things that don't seem normal to me. I seem to recall waaaay back when I was first setting this up, that the only way my external monitor setup would work correctly is with that white bar in it's current location. We'll see!

     

    Oh, and now that you mention using the ATV remote to exit... I seem to remember stumbling on that before and promptly forgetting it too? Getting OUT of this is of course the initial reason to start the thread. Now I'm just being greedy in wanting it to work... uh.. abnormally?  :-)

     

    And thanks again for all your time and help here! Stand by for more data.

  • by darelldd,

    darelldd darelldd Mar 31, 2016 5:31 PM in response to darelldd
    Level 1 (4 points)
    Mac OS X
    Mar 31, 2016 5:31 PM in response to darelldd

    OK, my latest information is *no* different from before, unfortunately.

     

    First, once I have the Dell disconnected, there is no way to switch the menu bar to the other screen. But I did it anyway before disconnecting.

     

    So here I am with my MBP (built-in display only) and my TV in front of me. I click the Airplay icon on my menu bar and choose the only choice: Airplay to: ATV. My MBP monitor loses the menus and only shows the background, and the TV shows what used to be on my MBP monitor - all the windows and menus.  Good right? Now... how do I choose what to see on the TV? Right now it is just mirroring (though I didn't choose to have it mirror... not a menu option... and no more menu on my MBP). I can *sometimes* move the cursor on the TV with my touchpad. But other times it disappears. And when I try to click something, only a few things respond. And if I move the cursor up to the Airpaly icon in the menu bar (on my TV) and click, it then freezes. And now pressing menu on my ATV remote doesn't do anything. I sit there for a minute or so, and everything times out, and control is restored to my MPB, and the TV just shows the ATV menu.

     

    1. How do I choose what to see on my TV? (If I start something playing on the computer, and THEN click the Airplay menu, that will then play on the TV. But then I have to go back to the beginning with the ATV remove and start the video from the beginning. This can't be right.)

    2. Is this really how it is supposed to work, and I'm expecting too much?

    3. this all worked correctly the last time I tried it many months ago, so I don't think #2 is accurate. What the heck may have changed?

     

    The good news? As long as I don't try to click the Airplay menu on my TV, I DO have a clean way of getting out - by using the menu button on the ATV remote as you suggest. So that part is great! Now I just need to figure out how to make the Airplay work for me!

  • by darelldd,

    darelldd darelldd Mar 31, 2016 5:39 PM in response to darelldd
    Level 1 (4 points)
    Mac OS X
    Mar 31, 2016 5:39 PM in response to darelldd

    Have I mentioned that Airplay works just as I expect from my iPhone? I have completely control of it from my phone. I can choose (or not!) mirroring. If I don't mirror, any time I open a photo or video on my phone it pops up on the screen.

     

    I can't do that from my Mac! Because I have no controls on my mac once I am connected to Airplay. Yes, I can even cancel the Airplay session from my phone... not so with the mac.

  • by Vinceassociate,

    Vinceassociate Vinceassociate Mar 31, 2016 7:36 PM in response to darelldd
    Level 4 (1,738 points)
    Mar 31, 2016 7:36 PM in response to darelldd

    I did a test today with a 2012 Macbook Air and an Apple TV3.  When you initiate Airplay and it is in mirror mode, both screens look identical.  The TV just shows a copy of my Air screen.  You cannot move the cursor off of the Air screen.  Clicking on the Airplay icon does not result in any freeze or even a pause.  Turning off mirror results in one screen showing the menu bar and desktop icons and the other showing a ghosted menu bar.  Moving the cursor to one edge of the screen results in the cursor appearing on the other screen depending on how the boxes are arranged in the arrangement setting.  When viewing the cursor on the ATV and a 48" display it is very difficult to see.  Clicking on the ghosted menu bar results in it becoming active and solid.

    The fact that the menu bar completly disappears suggests a software problem on your Mac.

    The fact your system becomes unresponsive to an Airplay menu click suggests a software problem on the Mac.

    The fact that the ATV remote does not cause the ATV to react suggests an ATV software problem.

    If it were me, I would:

    Restore the ATV to make certain the operating system is up to date and not corrupted.

    If that did not resolve it, I would take the MacBook to an Apple store and have them try Airplay with one of their ATV's for comparison.  If you see the buggy behaviour like menu bars completely disappearing then a reinstallation of the OS may be in order.

    They could help you sort that out in person.

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