TaniaBlue

Q: Apple Watch Screen Cracked

I am very dissapointed in Apple. I was very excited when I got the new Apple Watch. I just had it for a month when I saw that it already had a crack in one of the coners with very bad scratches. I take very good care of all my things and especially the watch and to find that it can scratch so easily is very dissapointing. I took it back to Apple to find out if they will be able to fix it when they said that they don't do componet repalcements and that they also can't replace the watch for me as it was human error.

Surley there must be somewhere where it can be fixed. I just find it very poor from apple to just send me away without any solution.

Apple Watch

Posted on Mar 30, 2016 5:25 AM

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Q: Apple Watch Screen Cracked

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  • by Jonathan UK,

    Jonathan UK Jonathan UK Mar 30, 2016 5:29 AM in response to TaniaBlue
    Level 8 (36,432 points)
    Apple Watch
    Mar 30, 2016 5:29 AM in response to TaniaBlue

    Hi Tania

     

    Whilst accidental damage is not covered under the One Year Limited Warranty, your watch may be eligible for Apple's (chargeable) out-of-warranty repair service.

     

    Contact Apple Support (mail-in service may be available) or make a Genius Bar reservation to establish your repair service options, costs and likely timescales:

     

    https://www.apple.com/support/watch/contact/

  • by C Randloev,

    C Randloev C Randloev Apr 4, 2016 4:30 AM in response to Jonathan UK
    Level 1 (4 points)
    Apple Watch
    Apr 4, 2016 4:30 AM in response to Jonathan UK

    Hi Jonathan, Tania

     

    I have same issue - always very careful with my things, never used watch for any other use than daily at the office, and after 5 months, the screen just fell off!

    Message from the local Danish shop ( apple approved) where I bought is that it my own mistake by misuse, as there is a crack in one corner, and some scrathes -  they proposed to repair for the same price as almost a new watch and even charged med a lot just to get back my watch, as I did not accept their offer.

     

    I am so disappointed with this lack of service - other watches lasts for life!

     

    Even though supplier is to prove that there was nothing wrong with production, they do not care at all.

     

    Could it be, the screen has not been well glued/connected, and then when screen goes of, of course it gets a crack

     

    I am not sure what to do next - and definitely will give a second thought of ever investing in a new

     

    Charlotte

  • by Trixxiemull,

    Trixxiemull Trixxiemull Sep 23, 2016 1:35 PM in response to TaniaBlue
    Level 1 (8 points)
    Sep 23, 2016 1:35 PM in response to TaniaBlue

    ssimilar incident for me in error scratch wrist against wall when carrying something, very minor scrape and corner has a crack in it. Now told damage invalidates warranty Watch is 2 months old gutted and disappointed. Poor quality apple.

  • by deggie,

    deggie deggie Sep 23, 2016 2:20 PM in response to Trixxiemull
    Level 9 (54,676 points)
    iPhone
    Sep 23, 2016 2:20 PM in response to Trixxiemull

    You hitting your Watch into a wall does not make the device of poor quality.

  • by Trixxiemull,

    Trixxiemull Trixxiemull Sep 24, 2016 12:46 AM in response to deggie
    Level 1 (8 points)
    Sep 24, 2016 12:46 AM in response to deggie

    Was not a direct hit, simply a scrape. In 45 years never managed to crack or break a Watch screen.