Q: Unable to download OS X El Capitan even after clean install
Hello
I have this issue with Mac App Store, I'm unable to download the OS X El Capitan full installer, the download button is greyed out in Purchased tab saying "DOWNLOADED" while I don't have the Installer in my Applications folder as seen in screenshot (I've tried many clean installs just to fix this issue!!!) and nothing I do seems to fix it! When I try to download it its own download page, it first asks me if I want to download the full installer, I click Continue and then the button get greyed out and nothing happens!
Things I've tried:
1. Clean installations (using USB Install Media method and trying different usb sticks)
2. Resetting App Store data and cache
3. Resetiing NVRAM
4. Using different apple ID (after clicking on download on El Capitan page, nothing adds in Purchase tab or Launchpad)
iMac, OS X El Capitan (10.11.4)
Posted on Mar 30, 2016 12:45 PM
I understand, but we all get that same dialog under the same conditions. Unfortunately, Apple does not permit re-downloading if you have already downloaded the installer for the version of OS X you have installed. My experience indicates it won't allow you to download an earlier version if you have a later version installed. I run El Capitan and I have downloaded every other version back to Lion. The App Store won't let me download Yosemite, Mavericks, Mountain Lion, or Lion even though each is on the Purchases list. That's the reason I usually let people know, when I can, that they need to make a copy of the installer before installation. I always do that now.
Posted on Mar 31, 2016 10:53 AM








