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apholweg

Q: message says our podcast not available in Canada (we are located in Canada).

when someone clicks the link on our site to go to our podcast in iTunes, we get a message saying this is not available in Canada (we are located in Canada).

 

I went and looked at the settings in our wordpress site and can't see an obvious place to make a change that would fix this.

 

Pursuit of Healthiness Podcast on iTunes here:  https://itunes.apple.com/ca/podcast/pursuit-of-healthiness/id7283747

Posted on Mar 30, 2016 12:57 PM

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Q: message says our podcast not available in Canada (we are located in Canada).

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  • by Roger Wilmut1,

    Roger Wilmut1 Roger Wilmut1 Mar 30, 2016 1:51 PM in response to apholweg
    Level 9 (78,562 points)
    iTunes
    Mar 30, 2016 1:51 PM in response to apholweg

    This probably means that the podcast has been removed - you can ignore the message about it not being available in Canada but is available elsewhere (I see the same thing but for the UK).

     

    If your podcast has been removed for violation of any of the terms of use you should have received an email saying so (though it won't give the reason) - you could check to see if it has got spam-trapped. Without knowing your feed URL I can't suggest what the issue might be, but possible reasons for removal (and I'm not accusing you of anything) include strong or sexual language when the 'itunes:explicit' tag is not set to 'yes' or in the subtitle or summary at any time, unacceptable content, inclusion of Apple trademarks, and - most commonly - breach of copyright (e.g. 'mixes' of commercial recordings).

     

    if you don't think any of these apply you could try contacting Support. Go to https://itunespartner.apple.com/en/podcasts/overview and click the 'Contact Us' link at the bottom of the page.

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Mar 30, 2016 1:56 PM in response to apholweg
    Level 9 (60,009 points)
    iPhone
    Mar 30, 2016 1:56 PM in response to apholweg

    This is what I see if I try your link from the US store.

    podcast available.JPG

     

    If I remove the "ca" from your link and try the US link, I get this:

    podcast available 2.JPG

  • by Roger Wilmut1,

    Roger Wilmut1 Roger Wilmut1 Mar 30, 2016 2:07 PM in response to ChrisJ4203
    Level 9 (78,562 points)
    iTunes
    Mar 30, 2016 2:07 PM in response to ChrisJ4203

    Podcasts which have been removed always produce this misleading message, saying it's not available in the country you're in and suggesting you can find it by changing country: you can't.

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Mar 30, 2016 2:11 PM in response to Roger Wilmut1
    Level 9 (60,009 points)
    iPhone
    Mar 30, 2016 2:11 PM in response to Roger Wilmut1

    Thanks. I was just trying to show the OP what I got when trying the link they provided, and then what it shows when I modified the link for the US.