Any experience on Apple products signed by someone else?

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Level 1

5 points

Any experience on Apple products signed by someone else?

Hi, I am trying to keep calm but I haven't found any posts that have soothed my worries! Okay, basically I ordered the Iphone 6S but I had it shipped to a family member (my packages never had been stolen there) since I didn't know what carrier Apple would use. Anyway, my family member was not there on the first try but on the second try, she was waiting and I received a text by Apple that it was delivered. I looked and thought 'odd' because it was signed by "Serrer" but my last name has a different letter at the beginning. I asked the family member and she said "No" which then I contacted Apple and they said an investigation would occur and I would receive an email in 48 hours. My question would be what are the odds of Apple sending a new replacement since the signature doesn't match my last name? I am worried because it was signed...Also, I am a little shocked that Apple isn't sending a replacement since the signature doesn't even match my last name or anything.

Posted on Mar 30, 2016 6:37 PM

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Answer 1

babowa

Level 9

78,574 points

Mar 30, 2016 7:57 PM in response to Berry2856

I just ordered a new iPad Pro and the information from Apple is: signature required. There is only one other option: I can choose to pre-sign using a form I can download, sign, and paste on my door (which I am not going to do). Here is Apple's official policy:

http://www.apple.com/shop/help/shipping_delivery

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Answer 2

Skydiver119

Level 9

53,501 points

Mar 30, 2016 6:44 PM in response to Berry2856

So, it was supposed to be delivered to your family member, who waited for it, but never got it even though someone signed for it?

I can't say if they'll replaced it or not, it likely depends on what the investigation shows. Did the carrier follow their rules or did they leave it elsewhere...basically where did the system fail.

Good luck and I hope you get your phone or a replacement

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Answer 3

Mar 30, 2016 6:45 PM in response to Berry2856

I don't know where you are but it is common practice for a USPS mailman to sign that he delivered a package. I don't know how your package was delivered but maybe that company's policy is to allow the driver to sign that the package was delivered. Call the delivery company and ask them if it was the driver who signed.

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Answer 4

Berry2856 Author

Level 1

5 points

Apr 1, 2016 4:48 AM in response to Berry2856

I didn't expect any replies 😮 but thanks for those who did. I didn't mention in my post that my family member contacted UPS and as soon as she said that she was going to complain, they started investigating and asking the driver what happened. The driver didn't try to ring the door bell or anything and said that someone in an old car from New York with proper identification had signed for the package. The story sounds very bogus to me. Anyway, I am happy to say that Apple is sending a replacement and I had requested to send to my billing address (but the request didn't go through and it's still going to where it got stolen 😟). I had it all planned out since I now knew that UPS was the carrier and I have a UPS account where I redirect the packages to an Access Point for pick up. Hopefully, everything goes well this time around.

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Answer 5

Berry2856 Author

Level 1

5 points

Apr 1, 2016 5:02 AM in response to BobTheFisherman

I don't know if you receive notifications when I reply directly or reply within the forum. My answer is that the package was signed and the driver told the customer service agent that someone with an old car with a New York (I don't live there) license with proper identification had signed the package. Anyway, the story sounds very bogus on my end. However, good news is that I'm receiving a replacement but bad news is that it being shipped to the same address 😟.

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Answer 6

Berry2856 Author

Level 1

5 points

Apr 1, 2016 5:11 AM in response to Skydiver119

Yes, someone else signed for it. Luckily, Apple is sending a replacement but I was so worried because of "what ifs." I bought this Iphone after 10 years of using old phones (no touch screen, etc) so I am very excited for it. I didn't choose to pick up because I don't have an Apple Store that is very close to me but I will do so next time.

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Answer 7

babowa

Level 9

78,574 points

Apr 1, 2016 8:00 AM in response to Berry2856

I don't know if you receive notifications when I reply directly or reply within the forum.

There is no "direct" reply to other users. Anything you post can be read by anyone looking at the thread. However, if a user has email notifications turned on, the system will send an email stating there's been a post and they'll receive an email for every post made by anyone. Because of that, I have all email notifications turned off as my inbox was overflowing.

My package was the last delivery of the day (after 6 PM) - and his iPhone was not delivered at all. Although that has been straightened out, it was a long and frustrating day.

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Answer 8

Berry2856 Author

Level 1

5 points

Apr 1, 2016 5:05 AM in response to babowa

I wish you luck with your package. I didn't pre-sign nor did I sign to release to an immediate neighbor.

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