Deb4635
Level 1 (10 points)
iPhone

Q: unable to download or update apps

upgraded to iphone 6S plus. Unable to download or update any apps. Msg says my paypal account is no longer valid. Paypal support says I need to download their app on the new phone, but I still get that same msg.

Posted on Mar 30, 2016 7:35 PM

by brenden dv,Solvedanswer
brenden dv brenden dv
Community Specialists
A:

Hi Deb4635,

 

Welcome to the Apple Support Communities! I'm sorry to hear that you are having these issues updating your apps on your iPhone. I'm a bit unclear on the exact message you are getting, but if you are having issues updating the billing information on your account (a common cause of iTunes Store/App Store issues), you may find the information and steps outlined in the following article helpful:

 

Change or remove your Apple ID payment information - Apple Support

 

Regards

Posted on Apr 1, 2016 7:13 AM

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Q: unable to download or update apps

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