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Helpful answers
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Mar 30, 2016 7:57 PM in response to ceeceepieby jonty_b,Hi,
You can put your iPhone into recovery mode by following these steps, it sounds like this is the only way to solve this problem.
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Hope this helps!
Jonty
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Mar 30, 2016 8:12 PM in response to ceeceepieby ChitlinsCC,...
If you see a solid color screen (black, white, or blue)
- Plug in your device to a power source. If you see the low-battery screen when you plug in, let your device charge for at least 10 minutes (20 minutes for iPad) before using it.
- Force restart your device while it's plugged in.
- If this doesn't work, restore your device.
- If you still see the issue after you restore, contact Apple Support.
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Get help with the screen on your iPhone, iPad, or iPod touch - Apple Support