HT204770: Get help with iOS update and restore errors
Learn about Get help with iOS update and restore errors
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Helpful answers
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Apr 1, 2016 7:58 AM in response to rgcjmcby norm123,Hey rgcjmc,
I understand that you are receiving an error restoring your iPhone. Let's see of we can get it sorted out.
Now the first thing that comes to mind is that you might not be able to contact the software update server. If in the error message with the number it states this, then try out the troubleshooting steps outlined in the article below. Make sure iTunes can connect to the iTunes Store. You also might need to restore the Host files to get this work.
If iTunes can‘t contact the software update server for iPhone, iPad, or iPod
https://support.apple.com/en-us/HT203213
Take it easy
