Uivi

Q: After changing iMusic Country option, all downloaded songs are lost

After my iMusic membership expired, I have tried to change the country of iMusic, but eventually, it was unsuccessful. I cancelled it. Meanwhile, I found out all my songs are gone. How can I get them back? Please help!!!

iPhone 6s Plus, iOS 9.2.1

Posted on Mar 30, 2016 8:58 PM

Close

Q: After changing iMusic Country option, all downloaded songs are lost

  • All replies
  • Helpful answers

  • by pedro d,

    pedro d pedro d Apr 1, 2016 9:01 AM in response to Uivi
    Community Specialists
    Apr 1, 2016 9:01 AM in response to Uivi

    Hello there, Uivi.

     

     

     

    It sounds like you've changed iTunes Country Store and are unable to download songs purchased from the previous country store. The music purchased through iTunes is exclusive to the store it was purchased in. The following Knowledge Base article provides some great information in that regard:

     

     

     

    Download your past purchases

     

     

     

    Before you can access a past purchase, you need to do the following:

    1. Make sure that you have the latest versions of software on your iPhone, iPad, or iPod touch and your Mac.
    2. Sign in with the Apple ID that you used for the original purchase. Use these steps to see which Apple ID you used to download an item.
      If you see a message that says, "This device is associated with another Apple ID. You cannot associate this device with another Apple ID for [number] days," you might need to wait to download your purchases. Learn more about associated devices.
    3. Check to see if the purchases you're looking for are hidden. If your purchases are hidden, you might not see them even after you follow the steps below. Learn how to unhide purchases.
    4. See if the content is available for redownload. Previously purchased items might not be available if they're no longer on the iTunes Store. Also, make sure that you’re in a country where you can redownload items. If you changed your Apple ID from one country to another, you can’t download items you purchased in a previous country.

    If you're a member of Apple Music, items that you've saved for offline use won't appear in your purchased section. Learn more about Apple Music.

    If you're using Family Sharing, you can download content purchased by other members of your family group.

     

     

     

    If you want to make a backup of your purchased music, you can return to the iTunes Country Store of purchase and download purchases to your computer by using this additional information from the same article:

     

     

     

    Redownload a song

    You can redownload songs on your iPhone or iPod touch, iPad, Mac or PC. You can listen to previously purchased song on your Apple TV, but they don't download to your device.

    {...}

    On a Mac or PC

    1. Open iTunes.
    2. Click Sign In, and then enter your Apple ID and password.
      iTunes sign in
    3. Click your name and select Purchased from the menu.
      iTunes purchased menu
    4. Click "Not in My Library" to view purchased content that isn't on your computer.
      not in my library music
    5. Scroll to find the item that you want to download.
    6. Click the Download icon  in the upper-right corner of the item that you want to download. Your song downloads to your library.

     

     

    Thanks for reaching out to Apple Support Communities.

     

     

     

    Cheers.