showbiz77
Level 1 (8 points)
iPhone

Q: I can't connect to wifi since installing iOS 9.3. Any solutions or help will be appreciated.

Ever since I installed iOS 9.3 a few days ago I can't connect to wifi anymore.

My phone and internet provider have said this is an update issue.

 

Is there a way to fix this?

iPhone 5, iOS 9.3

Posted on Mar 30, 2016 11:41 PM

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showbiz77

Q: I can't connect to wifi since installing iOS 9.3. Any solutions or help will be appreciated.

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  • Helpful answers

  • by alex_h1,

    alex_h1 alex_h1 Apr 1, 2016 11:07 AM in response to showbiz77
    Community Specialists
    Apr 1, 2016 11:07 AM in response to showbiz77

    Hello showbiz77,

    Thanks for using Apple Support Communities.

     

    From your post I see you're unable to connect to a Wi-Fi network.  As with any troubleshooting, the first step is to make sure that you're running the newest OS, so please update your iPhone first.  

     

    Update the iOS software on your iPhone, iPad, or iPod touch

     

    If the issue persists then please follow the steps in the link below.

     

    If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network

     

    Take care.

  • by elcpu,

    elcpu elcpu Apr 1, 2016 11:14 AM in response to showbiz77
    Level 6 (16,265 points)
    Photos for Mac
    Apr 1, 2016 11:14 AM in response to showbiz77

    General suggestions for Wi-Fi issues, maybe one of them will help....

     

    1) Perform a Forced Restart:  Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears. Allow device to restart.

    2) Reset Network Settings:  Settings > General > Reset > Reset Network Settings. Rejoin the Network again.

    3) Change to Google's DNS:  Settings > Wi-Fi > Click on the Network, Delete all numbers under DNS and enter 8.8.8.8 or alternatively 8.8.4.4

    4) Disable the QoS service on the router if available.

    5) Reboot Router/Modem:  Unplug from power for 2 minutes and plug again. Update Router Firmware (check manufacturer’s support website). Verify your router is Wi-Fi certified.

    6) Determine if other Wi-Fi devices on network are working well (other iOS devices, Macs, PCs).

    7) Try device at another Network, i.e., neighbors’, public coffee house, etc.

    8) Restore the Device (ask for additional for details if desired).

          https://support.apple.com/en-us/HT201252

    9) Go to an Apple Store for hardware evaluation.