How do I unlock my IPad Safari windows so I can browse again?

During the past week, at some point, I found I cannot click on most links within many typical web search pages, mostly Google, Yahoo, etc, search pages...though some sites are still available(!) I just clicked on news sites within Yahoo personal page that worked (USAToday, CNN), but the little browser bar shows a "Lock" and usually when I try to click on something the whole page then locks up.


  • I tried several online options to unlock (including holding top tab until the Off slider becomes, then holding the button at the bottom under the window for 10-15 seconds). At this point I can now unlock a bit to move page around and the iPad isn't always freezing up altogether---but the browser is also not working properly.
  • Not every page locks up--usually "major" ones: Amazon still works for example, and eBay mostly unlocked with some of my efforts--but not Google or my email links. (This also happens when I try to click on a link within an email message---the whole page still locks up.)
  • I did update my iPad this weekend with the latest system, IOS 9.3 --but that hasn't helped.


Incidentally, my iPhone has caught the same problem--but later.

iPad 2, iOS 9.3, spread to my iPhone :-(

Posted on Mar 30, 2016 10:55 PM

Reply
3 replies

Mar 31, 2016 6:29 AM in response to CASMinn

This is a known issue with 9.3 and as of right now, Apple has not issued a fix. Work arounds include using a different browser. People have reported that Opera and Puffin both work but I haven't experimented with them to know for sure. (and honestly what works for some doesn't work for others)


There has also been some success reported by people going into the settings, safari, advanced and turning off java script.


Ultimately folks just have to wait for a fix to come, and there is no timeline for when that'll happen.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

How do I unlock my IPad Safari windows so I can browse again?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.