HT204169: Contact Apple for help with Apple ID account security
Learn about Contact Apple for help with Apple ID account security
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Helpful answers
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Mar 31, 2016 12:08 AM in response to yuraeldarby Roger Wilmut1,Your phone has been 'Activation Locked' by the former owner, and only he can unlock it, either by providing you with the account ID and password, or by removing it from his list of devices (as he should have done before selling it) - please see http://support.apple.com/kb/ts4515
If you are unable to contact him to do this then I'm afraid you will not be able to use the device - there is no other way of unlocking it at all. Apple cannot unlock it for you.
You should if possible return it to wherever you bought it and ask for a refund as in this event the device is completely useless.
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Mar 31, 2016 3:07 AM in response to Roger Wilmut1by yuraeldar,ССамое плохое то что я немногую с ним связаться и теперь прошу помощи, может кто то из компании Apple может с ним связаться или помочь мне! С уважением Юрий
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Mar 31, 2016 3:09 AM in response to yuraeldarby Roger Wilmut1,I'm sorry, but neither Apple nor anyone else can help you. Your only hope is to contact him.