HT204169: Contact Apple for help with Apple ID account security

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yuraeldar

Q: Apple id

Помогите пожалуйста не могу активировать свой Apple iPhone 4S IMEI: 013541005202427, SN: DX3MK3FAFML3, iPhone был подарен человеком который живёт в другой стране и связи с ним нет , теперь после обновления iPhone требует Apple ID прежнего владельца а я его не знаю . Подскажите что мне делать и как мне быть ? HELP ME PLEASE!!!!!

iPhone 4S, iOS 9.2.1

Posted on Mar 30, 2016 11:56 PM

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Q: Apple id

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  • by Roger Wilmut1,

    Roger Wilmut1 Roger Wilmut1 Mar 31, 2016 12:08 AM in response to yuraeldar
    Level 9 (77,739 points)
    iTunes
    Mar 31, 2016 12:08 AM in response to yuraeldar

    Your phone has been 'Activation Locked' by the former owner, and only he can unlock it, either by providing you with the account ID and password, or by removing it from his list of devices (as he should have done before selling it) - please see http://support.apple.com/kb/ts4515

     

    If you are unable to contact him to do this then I'm afraid you will not be able to use the device - there is no other way of unlocking it at all. Apple cannot unlock it for you.

     

    You should if possible return it to wherever you bought it and ask for a refund as in this event the device is completely useless.

  • by yuraeldar,

    yuraeldar yuraeldar Mar 31, 2016 3:07 AM in response to Roger Wilmut1
    Level 1 (12 points)
    iCloud
    Mar 31, 2016 3:07 AM in response to Roger Wilmut1

    ССамое плохое то что я немногую с ним связаться и теперь прошу помощи, может кто то из компании Apple может с ним связаться или помочь мне! С уважением Юрий

  • by Roger Wilmut1,

    Roger Wilmut1 Roger Wilmut1 Mar 31, 2016 3:09 AM in response to yuraeldar
    Level 9 (77,739 points)
    iTunes
    Mar 31, 2016 3:09 AM in response to yuraeldar

    I'm sorry, but neither Apple nor anyone else can help you. Your only hope is to contact him.