Dialog placeholder prompt - unable to sign in to iTunes account

So when I open iTunes (windows 10, x64) I get a pop up that contains simply "Dialog placeholder". The options given to me are ?, Create New Apple ID, Sign In and Cancel. There's no text field for me to enter login details. This is annoying. Any suggestions? Just uninstalled and reinstalled iTunes without success.Latest version of iTunes triggered this, never happened before I updated.

Windows 10

Posted on Mar 31, 2016 2:49 AM

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3 replies

Mar 31, 2016 7:11 AM in response to TheGreatDave

For general advice see Troubleshooting issues with iTunes for Windows updates.


The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.


The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try theiTunes for Windows (64-bit - for older video cards) release as a workaround for performance issues or compatibility with third party software.


If you cannot get the current build to work roll back to the previous one.


Your library should be unaffected by these steps but there also links to backup and recovery advice should it be needed.



tt2

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Dialog placeholder prompt - unable to sign in to iTunes account

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