Q: Passcode

MY husband's IPAD downloaded and installed iOS 9.3. He chose the option of NO Passcode, but the IPAD insists on a passcode to open. What the h*ll do we put in if we didn't select a passcode?

iPad (4th gen) Wi-Fi, iOS 9, Items missing from upgrade on keybo

Posted on Mar 31, 2016 6:10 AM

I have this question too

Q: Passcode

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by Demo,

Demo Mar 31, 2016 6:18 AM in response to janeiowa824
Level 10 (94,929 points)

iPad

Mar 31, 2016 6:18 AM in response to janeiowa824

Are you sure that the you are not being given the option to enter a passcode? If that is what is happening, you should be able to tap on Skip or Next to move onto the next screen. If that's not the case, is it asking you to set up a passcode? You can set one up and then delete it in Settings>Touch ID and Passcode after you activate the device.
Get started with iPhone, iPad, and iPod touch - Apple Support

If it is insisting for a passcode and you never set one, the only way to unlock it is to restore it.
If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
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by janeiowa824,

janeiowa824 Mar 31, 2016 6:40 AM in response to Demo
Level 1 (4 points)

iPad

Mar 31, 2016 6:40 AM in response to Demo

It's insisting he enter a passcode. I've called Support, and so now am on the process of having to wipe everything off the IPAD and reload.

Support rep said she's had several of these since the new iOS went out.
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by Demo,

Demo Mar 31, 2016 6:42 AM in response to janeiowa824
Level 10 (94,929 points)

iPad

Mar 31, 2016 6:42 AM in response to janeiowa824

That's why I posted the link to this. It explains how to wipe the device using three different method.
If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

Good luck. I hope it turns out well for you.
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by janeiowa824,

janeiowa824 Mar 31, 2016 6:59 AM in response to Demo
Level 1 (4 points)

iPad

Mar 31, 2016 6:59 AM in response to Demo

Yes, I understand that, but I'd gotten through to a live tech who used session sharing to get me through the itunes screens since the screen showing the IPAD did not come up first. I'm waiting for the callback in an hour to finish this process.

THanks for your help and links, too.
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by Demo,

Demo Mar 31, 2016 7:03 AM in response to janeiowa824
Level 10 (94,929 points)

iPad

Mar 31, 2016 7:03 AM in response to janeiowa824

You're quite welcome. Wishing you the best again.
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Q: Passcode

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by Demo,

by janeiowa824,

by Demo,

by janeiowa824,

by Demo,

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