Microphone not working with Siri only.

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Level 1

8 points

Microphone not working with Siri only.

I have an iPhone 6 Plus, iOS 9.3, on Verizon network. My microphone is not working with Siri rendering it basically useless to me.

Microphone works with other apps (Waze, Voce Memo, Recording Video, etc) just not Siri.

It started when I was on iOS 9.2 ?? just before updating to 9.3 and still the same, the upgrade did not help.

I tried everything I could online

Hard Reset
Microphone works with other apps: Voice Commands, Voice Memos, Phone Calls, Shazam
Turned Siri off and on
Siri works with the headphones that came with my phone and my Bluetooth headset
Cleaned Microphone port and 3.5mm port
iOS Updated
Toggled noise calcellation

Nothing worked. I've been very frustrated trying to find information about this and can't stand looking for this to be addressed any longer.

Can anyone help? It looks like a software flaw.

iPhone 6 Plus, iOS 9.3

Posted on Mar 31, 2016 6:57 AM

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Answer 1

Demo

Level 10

166,747 points

Mar 31, 2016 7:14 AM in response to NJmm1271

IF it is software related, the next step that I would recommend is that you reset all settings. This will take the phone back to out of the box device settings and you will have to go through and enter all of your settings again. Settings>General>Reset>Reset all settings.

In keeping with the thinking that it is software related, the next step, IMO, is to restore the iOS software. Backup, restore to factory settings then restore the backup. If that doesn't work, the restore as new and start over with a clean phone. You will have to download your content again, and/or sync whatever you have in iTunes on your computer.

Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings - Apple Support

You could try erasing all content and settings before restoring, but that does not place a new copy of the iOS software back onto the device and that's why I prefer using iTunes.

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Answer 2

javaliga

Level 10

120,179 points

Mar 31, 2016 7:34 AM in response to NJmm1271

This article might help to find out why Siri does not recognize you:

Get help with the microphones on your iPhone, iPad, and iPod touch - Apple Support

Especially the sections:

If audio from video recordings sounds faint, or Siri can’t hear you, make sure that the microphone near the iSight camera—on the top, back corner of your iPhone—and the receiver isn’t blocked or covered.

If you've tried these steps and people still can't hear you on phone or FaceTime calls or Siri doesn’t hear your requests, contact Apple Support.

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