Tincada
Level 1 (4 points)
Apple Music

Q: I'm EXTREMELY disappointed in Sonos conversion.

I'm EXTREMELY disappointed in the results of Apple / Sonos conversion.  What really has me upset now is that For You is completely useless.  Songs never complete.  They play a minute or so and jump to the next one and it never completes and so on until after about 10 minutes transmission just stops..  And yes I installed the latest "fix" today that was supposed to address Apple issues.  NOT.  And no don't tell me my network is hosed because Pandora worked just fine.  At this point I'm ready to scrap Sonos and get a few wireless speakers and run Apple music off of my MAC.  This is completely unacceptable. I get no no error messages only " the song is not encoded correctly." when I run error log.

iMac, iOS 9.3

Posted on Mar 31, 2016 9:47 AM

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Tincada

Q: I'm EXTREMELY disappointed in Sonos conversion.

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  • by Markw63,

    Markw63 Markw63 Apr 1, 2016 1:06 AM in response to Tincada
    Level 1 (4 points)
    Apple Music
    Apr 1, 2016 1:06 AM in response to Tincada

    I have been using Apple Music since the beta on Sonos. The same issue happened in October and happened to me just yesterday. I am sure they will fix it asap as lots of chat about this on Sonos board too. But really annoying as we love our Sonos.

  • by dwb,

    dwb dwb Apr 5, 2016 5:34 PM in response to Tincada
    Level 7 (24,038 points)
    Notebooks
    Apr 5, 2016 5:34 PM in response to Tincada

    I had absolutely no problems of this variety during the entire beta period and then about 3 weeks ago I began getting song skips etc. At about the same time my wife started getting kicked off her online game so I started watching my Internet connection and realized we were experiencing periods of high package drops which corresponded to the times songs were cut short and/or Sonos stopped playing.

     

    Naturally TimeWarner required that I play games for a while so it took some time before a tech came out and actually did anything - you know like replace a chewed up wire outside the house. I also contacted Sonos and was directed to send a diagnostic (look under the help menu). The Sonos tech said he saw some signal interruptions between the speakers and had me change the channel they were using. I’ve once again been listening to streaming music without interruption.