Connect to iTunes

Mclellch5 wrote:

i have just opened my new iphone 6s. I backed up my previous phone to iTunes and then connected the new phone to transfer my data. Everything was going fine and then all of a sudden my new iPhone has froze on the connect to iTunes screen, I have researched this and I have tried both uploading and restoring the iPhone and and error message appears, (-39) Unknown error. Can anyone please help me, I do not have a apple shop near by my home it's a fair distance away. i have also tried resetting my iphone by holding down the home and sleep button, the Apple icon does appear how ever after it disappears the connect to iTunes screen reappears, I cannot bypass this. Please help!!!

I don't see an error 39 in the Apple support document Get help with iOS update and restore errors - Apple Support

you can try this If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

Try the steps here: Resolve iOS update and restore errors in iTunes - Apple Support and If you see the Connect to iTunes screen on your iPhone, iPad, or iPod touch - Apple Support

If you continue to get the error, I would suggest returning the phone or contacting Apple Support. https://www.apple.com/support/

-AJ