Mclellch5

Q: Connect to iTunes

i have just opened my new iphone 6s. I backed up my previous phone to iTunes and then connected the new phone to transfer my data. Everything was going fine and then all of a sudden my new iPhone has froze on the connect to iTunes screen, I have researched this and I have tried both uploading and restoring the iPhone and and error message appears, (-39) Unknown error. Can anyone please help me, I do not have a apple shop near by my home it's a fair distance away. i have also tried resetting my iphone by holding down the home and sleep button, the Apple icon does appear how ever after it disappears the connect to iTunes screen reappears, I cannot bypass this. Please help!!!

iPhone 6s

Posted on Mar 31, 2016 3:07 PM

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Q: Connect to iTunes

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