Is there a good app for removing malware from a 4th generation iPod Touch?
Is there a good app for removing malware from a 4th generation iPod Touch?
iPod touch, iOS 6.1.6, 8 GB
You shouldn't have malware on it. What are you experiencing?
4 replies
It appears as a pop-up on my daughter's iPod. There is a web address in the window: ****://www.magicalcoupon.***** which she had not gone to when this popped up. The message underneath states 'Windows has detected some suspicious activity from your IP address. Some Spyware may have caused a security breach at your network location. Call Toll Free +1-866-277-2024 for Technical Assistance'. The message continues on, indicating that Microsoft certified technicians should be contacted at the number provided. I recognize this as a scam, especially since my daughter is not using Windows or a microsoft product on her Apple iPod. Googling the number brings up confirmation that this is a scam seen by others. However, it continues to pop up, and I do not know how to eradicate it. She hasn't backed up applications to a computer or the cloud, so I don't want to try to simply reset and restore. A cold boot did not change things. Suggestions?
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It's pretty easy to get rid of.
Force quit safari by double tapping the home button and flicking the preview for safari up and off the screen. Single tap the home button to exit the mode
Then go into the settings, safari and throw away the history. This gets rid of that pop up
For good measure force the iPod to restart by holding down the sleep and home keys for about 20 seconds. When you see the silver Apple, let go and let it restart and then try again. The popup should be gone.
And yeah, you were right, it's a malicious ad, but it's not malware, not that can run on an iDevice anyway. You just need to clear it out of the device's history to keep it from returning.
The chances are this scam page appeared from a link on some other (legitimate) site she did visit.
Clearly the message itself is nothing to get concerned about, but if you're having trouble dismissing it there are a couple of things to try.
First is to quit Safari (not just close it). Double-click the home button to see all running applications, then swipe the Safari image up. This will quit the application. With luck, when you relaunch Safari the popup will be gone.
If that doesn't fix it, use Safari's tabs icon (the overlapping pages icon) to show thumbnails of each open web page, and close the tab with the scam popup.
Either of these should take care of it. If it happens again, try to remember the site it appeared on. If it's a legitimate site, report the popup to the site owner (responsible owners would want to nix the scam from operating through their site).
Is there a good app for removing malware from a 4th generation iPod Touch?