N.Dingo
Level 1 (4 points)
iPhone

Q: Worry that my account been hacked, or my stolen device turned up once again.

I got an auto email from Heathrow Airport sent to my Apple mail account yesterday, while at the point I was in Asia. It's either my account got hacked, or a long lost iphone/ipad/laptop has turned on.

 

Do you know which email address from Apple I can contact to trace the device that got logged in and received the email from Heathrow Airport?

 

Thanks.

iPad 2 Wi-Fi + 3G

Posted on Mar 31, 2016 8:41 PM

by pedro d,Solvedanswer
pedro d pedro d
Community Specialists
A:

Hello there, N.Dingo.

 

 

 

It seems you're concerned with a message you received regarding a stolen iOS device. The following Knowledge Base article provides great information and additional links in regards to protecting your account and tracking your device:

 

 

 

If your iPhone, iPad, or iPod touch is lost or stolen

 

 

 

If you lose your iPhone, iPad, or iPod touch or think it might be stolen, these steps might help you find it and protect your data.

 

If Find My iPhone is turned on, you can use it to find your device.If Find My iPhone isn't on, change your passwords and report the device as missing.

 

If Find My iPhone is enabled on your missing device

You can use Find My iPhone to find your device and take additional actions that can help you recover it and keep your data safe.

  1. Sign in to icloud.com/find on a Mac or PC, or use the Find My iPhone app on another iPhone, iPad, or iPod touch.
  2. Find your device. Open Find My iPhone, and select a device to view its location on a map. If the device is nearby, you can have it play a sound to help you or someone nearby find it.
  3. Turn on Lost Mode. Using Lost Mode, you can remotely lock your device with a four-digit passcode, display a custom message with your phone number on your missing device's Lock screen, and keep track of your device's location. If you added credit or debit cards to Apple Pay, the ability to make payments using Apple Pay on the device will be suspended when you put your device in Lost Mode.
  4. Report your lost or stolen device to local law enforcement. Law enforcement might request the serial number of your device. Find your device serial number.
  5. Erase your device. To prevent anyone else from accessing the data on your missing device, you can erase it remotely. When you erase your device, all of your information (including credit or debit cards for Apple Pay) will be deleted from the device, and you won't be able to find it using Find My iPhone. After you erase a device, you can't track it. If you remove the device from your account after you erase it, Activation Lock will be turned off. This allows another person to activate and use your device.

If you use Family Sharing, any family member can help locate another member’s missing device. Just have your family member sign in to iCloud with their Apple ID, and you can find any device associated with that Family Sharing account.

What if your iOS device is off or offline?

If your missing device is off or offline, you can still put it in Lost Mode, lock it, or remotely erase it. The next time your device is online, these actions will take effect. If you remove the device from your account while it's offline, any pending actions for the device will be cancelled.

How do you turn off or cancel Lost Mode?

You can turn off Lost Mode by entering the passcode on your device. You can also turn off Lost Mode on iCloud.com or from the Find My iPhone app.

 

If Find My iPhone isn't enabled on your missing device

If you didn't turn on Find My iPhone before your device was lost or stolen, you can't use it to locate your device. However, you can use these steps to help protect your data:

  1. Change your Apple ID password. By changing your Apple ID password you can prevent anyone from accessing your iCloud data or using other services (such as iMessage or iTunes) from your missing device.
  2. Change the passwords for other internet accounts on your device. This could include email accounts, Facebook, or Twitter.
  3. Report your lost or stolen device to local law enforcement. Law enforcement might request the serial number of your device. Find your device serial number.
  4. Report your lost or stolen device to your wireless carrier. Your carrier can disable the account, preventing phone calls, texts, and data use.


Find My iPhone is the only way that you can track or locate a lost or missing device. If Find My iPhone isn't enabled on your device before it goes missing, there is no other Apple service that can find, track, or otherwise flag your device for you.

 

 

 

Thanks for reaching out to Apple Support Communities.

 

 

 

Kind Regards.

Posted on Apr 2, 2016 8:56 AM

Close
N.Dingo

Q: Worry that my account been hacked, or my stolen device turned up once again.

  • All replies
  • Helpful answers

  • by pedro d,Solvedanswer

    pedro d pedro d Apr 2, 2016 8:56 AM in response to N.Dingo
    Community Specialists
    Apr 2, 2016 8:56 AM in response to N.Dingo

    Hello there, N.Dingo.

     

     

     

    It seems you're concerned with a message you received regarding a stolen iOS device. The following Knowledge Base article provides great information and additional links in regards to protecting your account and tracking your device:

     

     

     

    If your iPhone, iPad, or iPod touch is lost or stolen

     

     

     

    If you lose your iPhone, iPad, or iPod touch or think it might be stolen, these steps might help you find it and protect your data.

     

    If Find My iPhone is turned on, you can use it to find your device.If Find My iPhone isn't on, change your passwords and report the device as missing.

     

    If Find My iPhone is enabled on your missing device

    You can use Find My iPhone to find your device and take additional actions that can help you recover it and keep your data safe.

    1. Sign in to icloud.com/find on a Mac or PC, or use the Find My iPhone app on another iPhone, iPad, or iPod touch.
    2. Find your device. Open Find My iPhone, and select a device to view its location on a map. If the device is nearby, you can have it play a sound to help you or someone nearby find it.
    3. Turn on Lost Mode. Using Lost Mode, you can remotely lock your device with a four-digit passcode, display a custom message with your phone number on your missing device's Lock screen, and keep track of your device's location. If you added credit or debit cards to Apple Pay, the ability to make payments using Apple Pay on the device will be suspended when you put your device in Lost Mode.
    4. Report your lost or stolen device to local law enforcement. Law enforcement might request the serial number of your device. Find your device serial number.
    5. Erase your device. To prevent anyone else from accessing the data on your missing device, you can erase it remotely. When you erase your device, all of your information (including credit or debit cards for Apple Pay) will be deleted from the device, and you won't be able to find it using Find My iPhone. After you erase a device, you can't track it. If you remove the device from your account after you erase it, Activation Lock will be turned off. This allows another person to activate and use your device.

    If you use Family Sharing, any family member can help locate another member’s missing device. Just have your family member sign in to iCloud with their Apple ID, and you can find any device associated with that Family Sharing account.

    What if your iOS device is off or offline?

    If your missing device is off or offline, you can still put it in Lost Mode, lock it, or remotely erase it. The next time your device is online, these actions will take effect. If you remove the device from your account while it's offline, any pending actions for the device will be cancelled.

    How do you turn off or cancel Lost Mode?

    You can turn off Lost Mode by entering the passcode on your device. You can also turn off Lost Mode on iCloud.com or from the Find My iPhone app.

     

    If Find My iPhone isn't enabled on your missing device

    If you didn't turn on Find My iPhone before your device was lost or stolen, you can't use it to locate your device. However, you can use these steps to help protect your data:

    1. Change your Apple ID password. By changing your Apple ID password you can prevent anyone from accessing your iCloud data or using other services (such as iMessage or iTunes) from your missing device.
    2. Change the passwords for other internet accounts on your device. This could include email accounts, Facebook, or Twitter.
    3. Report your lost or stolen device to local law enforcement. Law enforcement might request the serial number of your device. Find your device serial number.
    4. Report your lost or stolen device to your wireless carrier. Your carrier can disable the account, preventing phone calls, texts, and data use.


    Find My iPhone is the only way that you can track or locate a lost or missing device. If Find My iPhone isn't enabled on your device before it goes missing, there is no other Apple service that can find, track, or otherwise flag your device for you.

     

     

     

    Thanks for reaching out to Apple Support Communities.

     

     

     

    Kind Regards.

  • by N.Dingo,

    N.Dingo N.Dingo Apr 3, 2016 7:28 PM in response to pedro d
    Level 1 (4 points)
    iPhone
    Apr 3, 2016 7:28 PM in response to pedro d

    Thanks Pedro,

     

    Your answer was pretty spot on. Please allow me to elaborate more, maybe some other people would be in the same situation but could not get help.

     

    One of my device was an iPad 2 and an iPhone 4, which I bought when icloud was not what it was today (the iphone did not have icloud activation). I have changed passworded and turned on 2 step verification recently, so an odd chance that the lost item could access my account was slim.

     

    The ipad and the macbook pro got stolen when I was in Asia about 5 years back. Both of them got "find my Apple device" activated, the macbook pro already executed the wipe command, but the ipad was still in pending. Both of them has not been registered as online ever since (the macbook pro got online once, hence the wipe).

     

    I'm worry because with all my lost/stolen devices out there, I do not know if there's any chance that I overlooked anything. Talking about security, I would not have confidence that I'm flawless.

     

    Do you have any further recommendation for me?

     

    Thanks.