hall the phone works.

Has anyone had the top half their screen look normal but the bottom is black? My son's phone is doing this and he can't open the phone. Can't answer when it rings. HELP!!!

iPhone 6, iOS 9.3

Posted on Mar 31, 2016 8:25 PM

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2 replies

Mar 31, 2016 8:27 PM in response to Stefaniec09

Hi,


This article provides some instructions on what to do in your case https://support.apple.com/en-us/HT203039


If this doesn't work I would recommend doing a hard reset of the phone as this may help to solve the problem.

This page provides instructions on how to do that Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support .

Hope this helps!

Jonty 🙂

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hall the phone works.

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