Safari problems: New tab (slow), search (slow)

Question

Level 1

9 points

Safari problems: New tab (slow), search (slow)

(I know there is discussions on the topic "slow Safari", but it dont seem to mention the exact problem I experience. Please inform me if I should delete this discussion for that reason)

Hi. I have been dealing with this problems for the last month. Here is my problem and what I did:

When I hit "New Tab" in Safari, it takes forever (5-10 seconds) before the tab shows up.

When I click in the address-bar (were I search in Google and put in the website I want to go to) i takes forever (5-10 seconds) before I can write something.

So, what does a person with some computer experience do (I have much experience from Windows. "New" to OS X)? Uninstall the program (Safari) and re-install. But that doesn't work in OS X. So i re-installed OS X El Capitan. The problem was fixed, Safari was fast again. But, the next day, same problem. First I thought it was One Drive (because it was the ONLY program I had installed other than the pre-installed apps). But it wasn't One Drive. Then I though it was my Bootcamp installation (had no idea why, but why not try and remove it), so I formatted the whole drive and re-installed OS X El Capitan again. Safari worked perfectly, I could install One Drive, still worked perfectly.

THEN: When I got to my work, and installed the printer I use, Safari was slow again (as described above). It doesn't make sense, but after I installed that printer, Safari was slow and laggy again. Go figure!

And YES: I have tried all the, delete this and delete that (cache, history, cookies, turned off iCloud for Safari, turned off settings in "search", deleted several files in library and system as suggested no several sites) . Doesn't do it for me...

I don't want to switch browser, because I really love Safari and how it connects to my iPhone and iPad. Can anyone help?

MacBook Pro (Retina, 13-inch,Early 2015), OS X El Capitan (10.11.4)

Posted on Apr 1, 2016 12:58 AM

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Answer 1

unoiam

Level 1

4 points

Mar 22, 2017 7:10 AM in response to Kritun

Hey Kritun,

Try these methods.

1. Disable safari in iCloud (System Preferences > iCloud)

2. Did you have 2 different input language? Try to use English only.

3. Try to uninstall extension.

2nd method works for me.

Hope it works for you, too 🙂

Thanks

T

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Answer 2

thunderzzz

Level 6

8,452 points

Apr 1, 2016 1:00 AM in response to Kritun

Run this test and post its results here.

http://www.etresoft.com/etrecheck

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Answer 3

Kritun Author

Level 1

9 points

Apr 1, 2016 1:18 AM in response to thunderzzz

EtreCheck version: 2.9.10 (261)

Report generated 2016-04-01 10:17:00

Download EtreCheck from https://etrecheck.com

Runtime 1:28

Performance: Excellent

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Other problem

Description:

Safari new tab slow and search slow

Hardware Information: ⓘ

MacBook Pro (Retina, 13-inch, Early 2015)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro12,1

1 2,7 GHz Intel Core i5 CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1867 MHz ok

BANK 1/DIMM0

4 GB DDR3 1867 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 47

Video Information: ⓘ

Intel Iris Graphics 6100

Color LCD 2560 x 1600

System Software: ⓘ

OS X El Capitan 10.11.4 (15E65) - Time since boot: about one hour

Disk Information: ⓘ

APPLE SSD SM0256G disk0 : (251 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh (disk1) / : 249.77 GB (195.94 GB free)

Core Storage: disk0s2 250.14 GB Online

USB Information: ⓘ

Broadcom Corp. Bluetooth USB Host Controller

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Gatekeeper: ⓘ

Mac App Store and identified developers

System Launch Agents: ⓘ

[not loaded] 6 Apple tasks

[loaded] 156 Apple tasks

[running] 76 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 46 Apple tasks

[loaded] 154 Apple tasks

[running] 88 Apple tasks

Launch Daemons: ⓘ

[loaded] com.microsoft.office.licensingV2.helper.plist (2016-02-12) [Support]

User Login Items: ⓘ

iTunesHelper Program (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Other Apps: ⓘ

[running] com.microsoft.OneDrive-mac.56352

[loaded] com.microsoft.OneDriveLauncher

[loaded] 385 Apple tasks

[running] 192 Apple tasks

Internet Plug-ins: ⓘ

Default Browser: 601 - SDK 10.11 (2016-03-12)

QuickTime Plugin: 7.7.3 (2016-03-12)

3rd Party Preference Panes: ⓘ

None

Time Machine: ⓘ

Time Machine not configured!

Top Processes by CPU: ⓘ

5% WindowServer

2% kernel_task

2% fontd

0% cloudpaird

Top Processes by Memory: ⓘ

1.96 GB com.apple.WebKit.WebContent(8)

784 MB kernel_task

311 MB Keynote

197 MB mdworker(10)

172 MB Safari

Virtual Memory Information: ⓘ

761 MB Free RAM

7.26 GB Used RAM (1.74 GB Cached)

0 B Swap Used

Diagnostics Information: ⓘ

Apr 1, 2016, 08:30:56 AM Self test - passed

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Answer 4

Eric Root

Level 10

684,027 points

Apr 1, 2016 7:30 AM in response to Kritun

Safari Corruption See post by Linc Davis

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Answer 5

Linc Davis

Level 10

209,535 points

Apr 1, 2016 9:15 AM in response to Kritun

Please read this whole message before doing anything.

This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

Step 1

The purpose of this step is to determine whether the problem is localized to your user account.

Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

Test while logged in as Guest. Same problem?

After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

Step 2

The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

Please take this step regardless of the results of Step 1.

Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.

Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

Test while in safe mode. Same problem?

After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

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Answer 6

Kritun Author

Level 1

9 points

Apr 3, 2016 3:52 AM in response to Linc Davis

Thank you! I will try these steps. In Step 1, do you mean; if I have Find my Mac activated, I should, instead of using a guest login, create a new account to test in (local account)?

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Answer 7

Eric Root

Level 10

684,027 points

Apr 3, 2016 6:43 AM in response to Kritun

Just create a new local account.You can delete it later.

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Answer 8

Kritun Author

Level 1

9 points

Apr 4, 2016 4:26 PM in response to Linc Davis

Hi again. I really appreciate your answer. Right now I am not able to reproduce my problem. I will be testing in all the different scenarios I use my computer this week. If everything is ok, I guess it sorted itself out. I'll be back with results.

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Answer 9

Kritun Author

Level 1

9 points

Apr 5, 2016 7:17 AM in response to Kritun

Problem started again today. Commencing step 1 😝

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Answer 10

Kritun Author

Level 1

9 points

Apr 10, 2016 6:09 AM in response to Linc Davis

Hi, here are the results of Step 1 and 2:

Step 1: I added a new user-account. The problem doesn't start right away. But after 10-15 min the problems begin.

Step 2: Same problem in safe-mode.

What I have done (in original user-account): Deleted log, deleted cache, deleted "site-data" (basically deleted everything you can delete from safari settings and developer menu. What it does is it make Safari fast again, but it takes about 10-30 min until the problems begin again.

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Answer 11

Eric Root

Level 10

684,027 points

Apr 11, 2016 6:43 AM in response to Kritun

Please try this as I posted before.

Safari Corruption See post by Linc Davis

Reply

Answer 12

Linc Davis

Level 10

209,535 points

Apr 11, 2016 6:56 AM in response to Kritun

Please start up in Recovery mode. In the OS X Utilities screen, select Get Help Online. A clean copy of Safari will launch. No plugins, such as Flash, will be available. While in Recovery, you'll have no access to your saved bookmarks or passwords, so make a note of those before you begin, if they're needed for the test.

Test. After testing, restart as usual and post the results.

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Answer 13

Kritun Author

Level 1

9 points

May 2, 2016 6:31 AM in response to Linc Davis

Hi,

Tested, same result. This is really weird. Could it be a hardware related issue? How could that only affect Safari? (I now the that wouldn't make sense at all. But I have been introduced to a lot of weird things since converting to Mac, so...)

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