Q: Is OSX/Safari update (21st March16) a help or a hazard?
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Apr 1, 2016 6:34 AMby carefulowner,Presumably, you're not using any Extensions? And you're not using any third-party anti-malware of any kind? These alone can give rise to problems with Safari.
Have you reported your findings to Apple (see the URL I quoted)? I urge all dissatisfied Safari users to do so, as otherwise things'll stay as they are.
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Apr 1, 2016 6:53 AMby Eric Root,I use Safari on a daily basis, often for about 12 hours a day, and I have not had any problems with it. The update to version 9.1 has been smooth. Below are links to articles which may help with websites loading.
Safari doesn't load a page or webpage items are missing
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Apr 1, 2016 7:08 AMby carefulowner,Those have been tried weeks and weeks ago. None of them have been of any use.
I don't have or use any unsupported add-ons or extensions. Neither do I run any antimalware that could foul things up. I don't visit weird, dodgy websites; I generally keep to popular, well-vetted sites. I've always run a pretty clean machine, and yet Safari has been awful since around mid-February.
The question has to be asked 'Why is it that so many users are reporting very similar problems with Safari and yet you, apparently, have none?'
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Apr 1, 2016 7:37 AMby WWimac2015,Hi,
I do not have any extensions. I have removed all website data (Only Apple.com listed) I have cleared all history, and cache.
Everything worked fine until I did the upgrade. I have held off doing upgrade on my iPad as everything is working on that for now!
OS release 10.11.4
Late 2013 Mac (purchased May 2015)
Safari 9.1
I have reported my problem to Apple Support as a bug.
I have tried everything, every one who has posted has kindly suggested, but Continue to get message that server where this page is located is not responding.
I have managed to get onto this discussions.apple.com and Facebook works. Every other website I have tried gives the same message.
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Apr 1, 2016 7:40 AMby WWimac2015,Yes, I have reported, and have tried all suggestions without success.
I can only access Facebook (non essential) and discussions.apple.com. Everything else gives message "server where this page is located is not responding"
Feeling frustrated and working on my IPad which I am not going to upgrade further at this stage.
Maybe the FBI have planted a bug!!
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Apr 1, 2016 7:51 AMby carefulowner,Do you perform your OSX/Safari/other updates manually, or do you just let them happen in the background each time? Have been wondering whether any differences in code on a given machine might result if the order in which updates were applied were different to those intended by the Apple developers. Have also been wondering whether the developers have in recent months checked that ALL changes to OSX/Safari work consistently on all three of the latest versions of OSX (and not just on El Capitan). After all, some of these malfunctions come and go.
Yeh, as far as I'm concerned, I've done all the right things, obeyed all the sensible rules, kept my nose clean, and yet am plagued with a permanent Safari problem. A dreadful advert for Apple, IMO.
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Apr 1, 2016 8:47 AMby WWimac2015,Hi, I have done them manually, but when prompted as available from the APP store.
I have just spent 1 hour on the phone to support - They could not do remote access as they say that was not working.
Lady talked me through booting in safe (CMD R on boot up) mode and then updating the OS which would reload 10.10. System tried to verify machine with apple, but of-course as I cannot access any websites it was not possible to do this and message said contact Apple Support.
She then advised to reboot with CMD/ALT/R on boot up. This took ages but end result was the same. I have now been told to either travel to Bristol (nearest store an hour away), or they can come and collect, or I can try a different network. My iPad works fine in my existing home WiFi, so I am not convinced going next door to my neighbours will make any difference, but she says I need to try on another network first.
So I have scheduled a call in the morning, and will try next door. Watch this space.
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Apr 2, 2016 4:37 AMby WWimac2015,Hi,
I took my return call this morning - I am assuming you might have you tried the Free phone number 0800 107 6285 from landlines.
They did a remote dial in and checked all running correctly and Diagnostic reports did not show up anything else sinister - so for now I seem to be fully resolved and running fine.
I mentioned I had a friend with router connected via wired Ethernet. Also having problems and that there were several posts on the forums expressing concern with latest upgrade. He said the sort of things that would be checked are what you have done, but they would also want to try iMac on a different network. Also, to have the router re-set? With system issues in general. He said it is also worth trying to reset the System Management Controller (SMC) on your Mac, and a reset NVRAM on your Mac.
HOWEVER, I am certainly not an expert - I have been a Microsoft User for 25 years, but only went over to the other side last May! - so not sure if any of this is useful or anything you should do without seeking further advice for your machine. Just thought I would mention your situation whilst talking to them.
I hope that you soon get a solution - Good luck.
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Apr 2, 2016 6:06 AMby carefulowner,"...... so for now I seem to be fully resolved and running fine."
Are you absolutely sure of that? Try navigating around amazon.co.uk or amazon.com for, say, 30 mins, and see if you experience the ubiquitous freezing.
I find the comments from the Apple techies who assisted you very, very unconvincing. Why on earth would rebooting or resetting my router have any effect on what is essentially a browser software problem? A router doesn't function at that level; the router passes internet packets transparently, it's not aware of which browser you're using. And anyway, how is that it's just amazon and one or two other websites where the issue occurs? All other websites are fine, so it's not a general DNS resolution problem or anything of that kind.
As for resetting the SMC and/or the NVRAM, I think Apple just trot that one out when they're lost for any other explanation. All I can say is that, if they happen to be correct about the SMC, etc., then an awful lot of people are having pretty much the self same issue, and all simultaneously! And that includes people using other browsers and other platforms!
I'm sure there'll be very many other Mac users in these forums who'll echo my thoughts on this response by Apple. Are Apple seriously suggesting that, for those of us afflicted by the freezing and beachballing, the cause is our various networks and/or our routers? Absolute tosh!
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Apr 2, 2016 6:07 AMby Eric Root,Try a restart.
Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.
Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.
Isolating an issue by using another user account
If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.
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Apr 2, 2016 6:29 AMby carefulowner,I've long ago tried some of those things. However, I think it unnecessary to uninstall the two apps I use; they're popular and highly reliable apps and would involve a considerable amount of work to reinstate; there are limits to what I'm prepared to do. In any event, I think you're forgetting that Activity Monitor has identified the problem as being one that involves the browser and website. As I keep pointing out, the problem that I have isn't there if I keep to a Safari fontsize of 14 or less. Go figure. The AM report, and the evidence generally, points to an incompatibility issue of the browser with the website. I can't see how anyone could argue otherwise. Of course, with other people's experiences there may be other factors involved. Mine fortunately isn't that catastrophic - at least, not yet - and by using the aforementioned workaround I can browse okay and very rarely encounter the beachball, and then only momentarily.
