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Helpful answers
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Apr 1, 2016 6:12 AM in response to Ray Mondby D.Cohen,Take a look at these articles:
Resolve iOS update and restore errors in iTunes - Apple Support
Get help with iOS update and restore errors - Apple Support
As a final step, try using the DFU mode:
- Connect your device to your computer using a USB cable.
- Turn off the device.
- Press and hold the Power button for 3 seconds
- Press the Home button while holding the Power button and hold both for 10 seconds.
- Release the Power button, but KEEP HOLDING the Home button.
- After about 15 seconds, iTunes will tell you it has detected a device in Recovery Mode.
- Restore your device
More info here: https://www.theiphonewiki.com/wiki/DFU_Mode