iPhone 6 randomly asked for phone activation

Hi,

Last night my phone had no problems or issues. Then after a not using it for about an hour (it was on, connected to my home wifi, Verizon service fine and usually have 2-3 bars in my house), I came back to it and the activation screen was up like when you first get the phone. I attached a pic that are NOT screen shots from my phone but what I was seeing, exactly: The notification on the lock screen, searching and apple ID sign in. I then immediately hard reset the phone, but when I turned it back on, it was still the same. I went thru the steps but skipped the iCloud sign in.


I'm on iPhone 6

Running iOS 9.2.1


Is anyone else having this problem? Everything I find on this forum says this was happening in iOS 8.4, but not 9.2. Other threads also note the bricking of older phones/iPads with the new 9.3, but again not applicable to me.


Last thing I wanted to mention is I use Twitter via Safari browser only and only read...I have like no followers, don't like tweets, don't follow many people and don't tweet. This morning I was receiving an error about exceeding use (image attached, this is my screen shot) and needing to register my phone. My account is not locked and from another user my account has not been hacked and does not show any suspect activity.


Has has my phone been hacked? Or are these two things happening consecutively just a coincidence? I could care less about Twitter and don't want any info about that here, I just thought it may be a bad sin given this random activation request that happened. User uploaded fileUser uploaded file


Thanks for the help.

iPhone 6, iOS 9.2.1

Posted on Apr 1, 2016 8:23 AM

Reply
12 replies

Mar 11, 2017 7:50 AM in response to elcpu

Hello, this just happened to me, although my phone is much older (iPhone 4s) and I received an e-mail that said my phone had been removed from my trusted devices, which prompted the activation (I did not remove my phone from my trusted devices). I've been on iOS 9.3.1 for quite some time now (I've been ignoring the prompts to update to latest iOS because my phone's old). I was just wondering if it's possible for this to happen even when I've already been on iOS 9.3.1 for quite some time already (I noticed that the article you shared refers to when you've just recently installed iOS 9.3. I just wanted to check if it was a bug / part of the bug and that my phone and Apple ID haven't been hacked.

Jul 12, 2017 6:05 AM in response to Nutter173

My phone restarted when I took it off the charge and the same thing happened to me. Thanks to another post, I found out that by connecting my iPhone to a windows computer I was able to import all photos and videos. Which is great because I had not backed up my phone in a year... I have now learned my lesson. Strangely enough when I did login everything was still there. But I did have to sign back in to ever single app on my phone.


Just make sure you connect to a windows computer BEFORE you go through the activation lock and enter your email and password. If you do it after it seems like it's 50/50 on whether your phone will have been wiped or not.


With how many people have been reporting this problem I can't believe apple has not found a solution.

Apr 1, 2016 8:59 AM in response to Nutter173

Have you updated to 9.3.1 yet? If not try updating through iTunes to see if it resolves the Activation Required issue. If not you may have to use Recovery Mode.


I suspect that the Twitter screenshot is a phishing attempt and I recommend not clicking on the link and specially not providing any personal information. iPhones cannot be hacked (unless they are jailbroken and I doubt you have done that). However, you can get malicious texts and Safari pop ups try to phish info form the user. Would not hurt to do the following:


Reset Safari. Close Safari completely from the multitasking window by double clicking the Home button and swiping up the Safari preview pane until it disappears from the screen. You may have to look for the Safari pane by scrawling to the left. Then go to Settings > Safari > Clear History and Website Data. Then do a forced restart. Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears.

Apr 1, 2016 12:37 PM in response to elcpu

Hi there and thanks for your reply. The activation prompt went away after I did it (I was unable to use my phone until I did so) and hasn't returned. My main concern is what happened to my phone that it would suddenly, after months of use and no problems on 9.2 require an activation? You say an iPhone can't be hacked (correct, my phone is not jailbromen), but then do you have an idea what would make it suddenly need activation? It just seemed really sketchy, like a prompt of some sort was accepted that I didn't accept. Could someone have done something to my phone via AirDrop (or other) if they hacked my wifi network?


I did all the suggestions above for safari and I can access Twitter on safari now fine. Thank you.


I guess im looking for confirmation that these two very random things that have never happened before are not actually connected, and then some sort of explanation or similar experience to help verify that the activation requirement is not malicious.


Thanks again!

Apr 2, 2016 6:15 PM in response to Nutter173

Nutter173 wrote:


... do you have an idea what would make it suddenly need activation?


Yes. The activation issue was indeed a bug with 9.3. It caused problems generally with older devices but I have read reports of newer devices acting similarly. Here is an Apple article about it.

If you can't activate your iPhone, iPad, or iPod touch after installing iOS 9.3 - Apple Support


I have never seen a report of an iPhone being hacked or having a virus unless they were jailbroken. So I would not worry about that issue and the same with AirDrop.


Your Wi-Fi router can be hacked but this is unlikely if it is password protected. Did you change the default password on the router? A hacked router would allow a crook in close proximity to access your network. The info you provided above does not lead me to suspect a hacked router but if in doubt, you could reflash the firmware of the router and use a different password. Are any of your other devices having issues?


Phishing attempts are common and the only risk is entering personal information of the phishing links. If you did not respond you should be fine, especially after resetting Safari as you did above.

Nov 13, 2016 8:05 AM in response to Nutter173

This just happened to me on 10.0.2 while I was using my phone to read in Safari. I unplugged my phone from the wall charger and immediately got a reactivation message that I couldn't get around. I reactivated and it all seems fine so far, knock on wood, except that all of my text messages appear to be gone, which is really annoying. I hope this doesn't happen again.

Dec 11, 2016 1:04 AM in response to emudge

I've had it happen to me multiple times in past 2 weeks or so it has deleted all my saved passwords pictures and texts sometimes I can get it to reactivate right away sometimes it takes forever... every time it deletes my Bluetooth connected devices making me set that up deletes all passwords from all apps. It's annoying and hassle and happens randomly and multiple times to me I'm almost to point of buying new iPhone

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iPhone 6 randomly asked for phone activation

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