mac 10.8.5 keeps crashing with videos in all web browsers

I am running Macbook 10.8.5 (Mountain Lion), 2 Ghz Intel Core Duo, 8 Gig of memory DDR3. Recently My mac is almost 8 years old. I upgraded to Mountain Lion in 2014.


Since last year (2015), any video that I am watching, either in Safari, Chrome (I recently deleted Chrome) or Firefox will start to freeze, my screen will turn blue, or the video will stutter and then my mac will crash and restart. It sometimes happens


Can someone tell me how to fix this problem?


Thank you.


Francesco

MacBook (13-inch Aluminum Late 2008), OS X Mountain Lion (10.8.5)

Posted on Apr 1, 2016 9:42 AM

Reply
4 replies

Apr 1, 2016 1:01 PM in response to Allan Eckert

Hi Allan,


Here's the report, Can you tell what I must do next to fix my mac problem?


Thanks


Francesco


EtreCheck version: 2.9.10 (261)

Report generated 2016-04-01 15:59:04

Download EtreCheck from https://etrecheck.com

Runtime 4:05

Performance: Good


Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.


Problem: Computer is restarting

Description:

Mac freezes then crashes when I’m watching any video at all on Safari, Chrome or Firefox


Hardware Information:

MacBook (13-inch, Aluminum, Late 2008)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook - model: MacBook5,1

1 2 GHz Intel Core 2 Duo CPU: 2-core

8 GB RAM

BANK 0/DIMM0

4 GB DDR3 1067 MHz ok

BANK 0/DIMM1

4 GB DDR3 1067 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 215


Video Information:

NVIDIA GeForce 9400M - VRAM: 256 MB

Color LCD 1280 x 800


System Software:

OS X Mountain Lion 10.8.5 (12F2560) - Time since boot: about 5 hours


Disk Information:

WDC WD7500BPKX-22HPJT0 disk0 : (750.16 GB) (Rotational)

disk0s1 (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 749.30 GB (535.63 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB


MATSHITADVD-R UJ-868 ()


USB Information:

Apple Inc. Built-in iSight

Apple, Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller


Gatekeeper:

Mac App Store and identified developers


Kernel Extensions:

/Applications/Kies.app

[not loaded] com.devguru.driver.SamsungACMControl (1.4.14 - SDK 10.6 - 2015-11-22) [Support]

[not loaded] com.devguru.driver.SamsungACMData (1.4.14 - SDK 10.6 - 2015-11-22) [Support]

[not loaded] com.devguru.driver.SamsungComposite (1.4.14 - SDK 10.6 - 2015-11-22) [Support]

[not loaded] com.devguru.driver.SamsungMTP (1.4.14 - SDK 10.5 - 2015-11-22) [Support]

[not loaded] com.devguru.driver.SamsungSerial (1.4.14 - SDK 10.6 - 2015-11-22) [Support]


/Applications/Toast 10 Titanium/Toast Titanium.app

[not loaded] com.roxio.BluRaySupport (1.1.6 - 2012-05-03) [Support]

[not loaded] com.roxio.TDIXController (1.7 - 2012-05-03) [Support]


/System/Library/Extensions

[loaded] com.Cycling74.driver.Soundflower (1.6.6 - SDK 10.6 - 2016-03-15) [Support]

[not loaded] com.IKMultimedia.driver.StompIO1 (1.0.0 - 2016-03-15) [Support]

[not loaded] com.deepseasoftware.driver.CDSDAudioCaptureSupport (1.3 - 2016-03-15) [Support]

[not loaded] com.digidesign.fwfamily.driver (7.4.2f1 - 2016-03-15) [Support]

[not loaded] com.digidesign.iokit.DigiDal (8.0.1f1 - 2016-03-15) [Support]

[not loaded] com.digidesign.iokit.DigiIO (8.0.1f1 - 2016-03-15) [Support]

[not loaded] com.digidesign.mbox2.boot.driver (8.0.1f1 - 2016-03-15) [Support]

[not loaded] com.digidesign.mbox2.driver (8.0.1f1 - 2016-03-15) [Support]

[not loaded] com.ikmultimedia.driver.StealthPedal (1.0.0 - 2016-03-15) [Support]

[not loaded] com.maudio.usb.fasttrackpro.driver (1.7 - 2016-03-15) [Support]

[not loaded] com.maudio.usb.fasttrackultra.driver (2.1 - 2016-03-15) [Support]

[not loaded] com.paceap.kext.pacesupport.master (5.9 - SDK 10.6 - 2016-03-15) [Support]


/System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns

[not loaded] com.paceap.kext.pacesupport.leopard (5.9 - SDK 10.4 - 2015-06-16) [Support]

[not loaded] com.paceap.kext.pacesupport.panther (5.9 - SDK 10.-1 - 2015-06-16) [Support]

[loaded] com.paceap.kext.pacesupport.snowleopard (5.9 - SDK 10.6 - 2015-06-16) [Support]

[not loaded] com.paceap.kext.pacesupport.tiger (5.9 - SDK 10.4 - 2015-06-16) [Support]


System Launch Agents:

[not loaded] 4 Apple tasks

[loaded] 119 Apple tasks

[running] 22 Apple tasks


System Launch Daemons:

[not loaded] 53 Apple tasks

[loaded] 138 Apple tasks

[running] 46 Apple tasks


Launch Agents:

[loaded] com.divx.dms.agent.plist (2014-11-17) [Support]

[loaded] com.divx.update.agent.plist (2014-05-19) [Support]

[loaded] com.google.keystone.agent.plist (2016-03-01) [Support]

[running] net.tomsick.antipop.plist (2008-10-09) [Support]


Launch Daemons:

[loaded] PACESupport.plist (2012-07-11) [Support]

[loaded] com.adobe.fpsaud.plist (2016-03-18) [Support]

[running] com.digidesign.fwfamily.helper.plist (2009-08-17) [Support]

[loaded] com.google.keystone.daemon.plist (2016-03-01) [Support]

[running] com.paceap.eden.licensed.plist (2012-05-18) [Support]


User Launch Agents:

[running] com.apple.FolderActions.enabled.plist

[loaded] com.apple.FolderActions.folders.plist


User Login Items:

Google Drive UNKNOWN (missing value)

Dropbox Application (/Applications/Dropbox.app)

Android File Transfer Agent Application (~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)

Google Chrome Application Hidden (~/.Trash/Google Chrome.app)

KiesAgent UNKNOWN Hidden (missing value)

KiesAgent Application Hidden (/Applications/Kies.app/Contents/MacOS/KiesAgent.app)

fuspredownloader Application Hidden (~/Library/Application Support/.FUS/fuspredownloader.app)


Other Apps:

[loaded] 0x7f8160c34fb0.mach_init.Inspector

[running] [0x0-0x11011].com.getdropbox.dropbox

[running] [0x0-0x12012].com.google.android.mtpagent

[running] [0x0-0x13013].com.yourcompany.KiesAgent

[running] [0x0-0x14014].OpenObject.fuspredownloader

[running] [0x0-0x20020].jp.co.canon.cijscannerregister

[running] [0x0-0x2c02c].org.openoffice.script

[running] [0x0-0x4b04b].com.etresoft.EtreCheck

[loaded] 367 Apple tasks

[running] 162 Apple tasks


Internet Plug-ins:

o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-16) [Support]

Easy-WebPrint EX: 1.1.0 (2011-06-17) [Support]

Google Earth Web Plug-in: 7.1 (2015-08-03) [Support]

OVSHelper: 1.1 (2014-12-15) [Support]

Musicnotes: 1.17.3 (2010-02-17) [Support]

iLokClientHelper: 3.5 - SDK 10.5 (2012-07-20) [Support]

Silverlight: 5.1.41212.0 - SDK 10.6 (2016-03-02) [Support]

FlashPlayer-10.6: 21.0.0.197 - SDK 10.6 (2016-03-29) [Support]

DivX Web Player: 3.2.4.1250 - SDK 10.6 (2014-11-25) [Support]

Flash Player: 21.0.0.197 - SDK 10.6 (2016-03-29) [Support]

iPhotoPhotocast: 7.0 (2008-12-13)

googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]

QuickTime Plugin: 7.7.1 (2016-03-15)

EPPEX Plugin: 3.0.5.0 (2012-06-11) [Support]

JavaAppletPlugin: 14.9.0 - SDK 10.7 (2014-10-05) Check version


User internet Plug-ins:

BrowserPlus_2.9.8: 2.9.8 (2010-08-03) [Support]


Safari Extensions:

Add To Amazon Wish List (2011-07-20)


Audio Plug-ins:

Digidesign CoreAudio: 8.0.1 (2009-08-17) [Support]


3rd Party Preference Panes:

BrowserPlus (2010-08-03) [Support]

DigidesignMbox2 (2010-01-17) [Support]

Digidesign Mbox 2 Pro (2010-01-17) [Support]

Flash Player (2016-03-18) [Support]

Growl (2011-05-25) [Support]

M-AudioFastTrackPro (2009-01-04) [Support]

M-Audio Fast Track Ultra (2011-09-05) [Support]

Perian (2011-07-23) [Support]


Time Machine:

Skip System Files: NO

Mobile backups: ON

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 749.30 GB Disk used: 213.67 GB

Destinations:

Time Machine Backup [Local]

Total size: 499.76 GB

Total number of backups: 23

Oldest backup: 2014-12-01 6:06 PM

Last backup: 2016-02-24 6:57 PM

Size of backup disk: Too small

Backup size 499.76 GB < (Disk used 213.67 GB X 3)


Top Processes by CPU:

8% pmset

3% WindowServer

2% fontd

2% grep

1% WebProcess


Top Processes by Memory:

614 MB WebProcess

180 MB Dropbox

164 MB Safari

156 MB soffice

139 MB Finder


Virtual Memory Information:

4.02 GB Free RAM

3.98 GB Used RAM

0 B Swap Used


Diagnostics Information:

Apr 1, 2016, 10:46:29 AM Self test - passed

Mar 31, 2016, 10:13:41 PM /Library/Logs/DiagnosticReports/WindowServer_2016-03-31-221341_[redacted].crash

/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/WindowServer

Mar 31, 2016, 09:39:17 PM /Library/Logs/DiagnosticReports/Kernel_2016-03-31-213917_[redacted].panic [Details]

Mar 31, 2016, 09:30:50 PM /Library/Logs/DiagnosticReports/WindowServer_2016-03-31-213050_[redacted].crash

Mar 31, 2016, 06:42:32 PM ~/Library/Logs/DiagnosticReports/ksfetch_2016-03-31-184232_[redacted].crash

/private/tmp/*/ksfetch

Mar 31, 2016, 06:42:31 PM /Library/Logs/DiagnosticReports/ksfetch_2016-03-31-184231_[redacted].crash

Mar 31, 2016, 06:42:30 PM /Library/Logs/DiagnosticReports/ksfetch_2016-03-31-184230_[redacted].crash

Mar 31, 2016, 05:43:17 PM ~/Library/Logs/DiagnosticReports/ksfetch_2016-03-31-174317_[redacted].crash

Mar 31, 2016, 05:42:54 PM /Library/Logs/DiagnosticReports/ksfetch_2016-03-31-174254_[redacted].crash

Mar 31, 2016, 05:42:53 PM /Library/Logs/DiagnosticReports/ksfetch_2016-03-31-174253_[redacted].crash

Mar 31, 2016, 02:29:15 PM ~/Library/Logs/DiagnosticReports/Google Chrome_2016-03-31-142915_[redacted].crash

com.google.Chrome - /Applications/Google Chrome.app/Contents/MacOS/Google Chrome

Mar 31, 2016, 02:12:21 PM /Library/Logs/DiagnosticReports/Kernel_2016-03-31-141221_[redacted].panic [Details]

Mar 30, 2016, 10:23:40 PM /Library/Logs/DiagnosticReports/Kernel_2016-03-30-222340_[redacted].panic [Details]

Mar 30, 2016, 06:43:50 PM /Library/Logs/DiagnosticReports/ksfetch_2016-03-30-184350_[redacted].crash

Mar 13, 2016, 05:38:48 PM /Library/Logs/DiagnosticReports/Kernel_2016-03-13-173848_[redacted].panic [Details]

Mar 7, 2016, 10:35:27 PM /Library/Logs/DiagnosticReports/Kernel_2016-03-07-223527_[redacted].panic [Details]

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mac 10.8.5 keeps crashing with videos in all web browsers

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