noodle24

Q: Bluetooth Keyboard and Mouse Lag

Macbook Pro Retina Late 2013

OS X El Capitan 10.11.4

 

I finally upgraded to El Capitan from Yosemite. I'd never had any problems with my keyboard and mouse before. However, immediately after upgrading I've experienced lag/stuttering from my Magic Mouse. Also, my keyboard is at times unusable. I will hit the space bar and my computer will insert 5+. I'll hit backspace and it'll delete entire words/lines.

 

I've tried...

 

  1. restarting the computer.
  2. disconnecting/connecting bluetooth
  3. disconnecting/connecting mouse and keyboard
  4. removing and repairing mouse and keyboard
  5. restarting the computer more times :-)

 

Nothing seems to work. Any ideas/suggestions?

Posted on Apr 1, 2016 11:44 AM

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Q: Bluetooth Keyboard and Mouse Lag

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  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Apr 1, 2016 12:27 PM in response to noodle24
    Level 5 (7,778 points)
    Notebooks
    Apr 1, 2016 12:27 PM in response to noodle24

    Apple's article > If your Apple wireless mouse, keyboard, or trackpad aren't working as expected - Apple Support

     

    I did not correlate your steps with those within the article - but starting from scratch as if the peripherals were NEW seems logical

  • by RebekkahRoseRyan,

    RebekkahRoseRyan RebekkahRoseRyan Apr 1, 2016 11:00 PM in response to noodle24
    Level 1 (31 points)
    iPhone
    Apr 1, 2016 11:00 PM in response to noodle24

    Apple Support had me download MagicPrefs to correct this problem. After upgrading from Yosemite to El Capitan 10.11.4 my cursor causes my e-mails to delete themselves, my webpage to jump and scroll up without touching the mouse. Apple support suggested the Magic Mouse (not the rechargeable one) is reacting to the heat in my fingers which although they are not touching the mouse top, they are hovering above the top. Anyway I installed MagicPrefs and changed the sensitivity of the mouse and the size of the mouse area available for scrolling.  That has stopped the page scrolling inappropriately, the mail deleting itself, and the sensitivity issues with mouse. El Capitan changes the way the mouse reacts. It has issues. Anyway MagicPrefs is free, and it will help you now until Apple fixes it's problems with El Capitan.

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Apr 2, 2016 8:07 AM in response to RebekkahRoseRyan
    Level 5 (7,778 points)
    Notebooks
    Apr 2, 2016 8:07 AM in response to RebekkahRoseRyan

    Magic!

    --

    Fairy tales can come true,

    it can happen to you

    If you're young at heart.

    For it's hard, you will find,

    to be narrow of mind

    If you're young at heart.

        - Frank Sinatra, Charles Aznavour

  • by seventy one,

    seventy one seventy one Apr 2, 2016 8:11 AM in response to ChitlinsCC
    Level 6 (15,140 points)
    Peripherals
    Apr 2, 2016 8:11 AM in response to ChitlinsCC

    I prefer Frankie boy anyday.

  • by RebekkahRoseRyan,

    RebekkahRoseRyan RebekkahRoseRyan Apr 2, 2016 11:02 AM in response to ChitlinsCC
    Level 1 (31 points)
    iPhone
    Apr 2, 2016 11:02 AM in response to ChitlinsCC

    Wrong person

  • by RebekkahRoseRyan,

    RebekkahRoseRyan RebekkahRoseRyan Apr 2, 2016 11:03 AM in response to ChitlinsCC
    Level 1 (31 points)
    iPhone
    Apr 2, 2016 11:03 AM in response to ChitlinsCC

    I'm not sure what you think you are talking about. Nothing that seems relevant here.

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Apr 2, 2016 11:15 AM in response to RebekkahRoseRyan
    Level 5 (7,778 points)
    Notebooks
    Apr 2, 2016 11:15 AM in response to RebekkahRoseRyan

    RebekkahRoseRyan wrote:

     

    I'm not sure what you think you are talking about. Nothing that seems relevant here.

    You said much about "MagicPrefs"

     

    To which I replied in all seriousness...

    Magic!

    --

    Fairy tales can come true,

    it can happen to you

    If you're young at heart.

    For it's hard, you will find,

    to be narrow of mind

    If you're young at heart.

        - Frank Sinatra, Charles Aznavour

    ... meaning "magic" can happen if one is "open-minded" about solutions

     

    I and seventy one gave you subtle kudos even !!

    screenshot-discussions apple com 2016-04-02 13-12-57.png

  • by RebekkahRoseRyan,

    RebekkahRoseRyan RebekkahRoseRyan Apr 3, 2016 11:00 AM in response to ChitlinsCC
    Level 1 (31 points)
    iPhone
    Apr 3, 2016 11:00 AM in response to ChitlinsCC

    Hi ChitlinsCC -Sorry I misunderstood. Thanks for the subtle kudos. They were so subtle that I did not even understand that they were not ridiculousness. With all the problems I have had with my mouse and keyboard misbehaving since upgrading to El Capitan 10.11.4, I have been very frustrated. I hope you weren't offended by my comment. It is annoying to me to have my emails deleting themselves without any actions on my part. I was grateful to have Apple Support suggest the solution of MagicPrefs. In my mind MagicPrefs did not have any connection to the mystical word Magic. Again, I apologize for my misunderstanding of your kudos.

  • by RebekkahRoseRyan,

    RebekkahRoseRyan RebekkahRoseRyan Apr 3, 2016 11:05 AM in response to seventy one
    Level 1 (31 points)
    iPhone
    Apr 3, 2016 11:05 AM in response to seventy one

    Hi seventy one - Sorry I misunderstood your implied kudos. ChitlinsCC informed me that I misunderstood your comment. I just read your profile, and I see that you also have misunderstood comments made here. Hope you will understand my confusion. I apologize for my confusion. Thanks.

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Apr 3, 2016 11:10 AM in response to RebekkahRoseRyan
    Level 5 (7,778 points)
    Notebooks
    Apr 3, 2016 11:10 AM in response to RebekkahRoseRyan

    Worry not! I completely understand (I "managed" a tech/customer support room for a Real Estate software company - all Windoze users!! MANY unhappy campers... the hard part was telling them that it was actually something that happened "between the chair and screen")

     

    best of luck

    ÇÇÇ

  • by RebekkahRoseRyan,

    RebekkahRoseRyan RebekkahRoseRyan Apr 3, 2016 11:21 AM in response to ChitlinsCC
    Level 1 (31 points)
    iPhone
    Apr 3, 2016 11:21 AM in response to ChitlinsCC

    My position at a major orthopedic manufacturer in the IT Department required me to perform the same task as you. Since I had control over their computers, they were not always happy with me. Since my recent purchase of my iMac, some of my experiences with certain tech support personnel hasn't been exactly pleasant due to their lack of knowledge about my problem or their poor customer service skills. In my humble opinion, CS shouldn't tell paying customers that they are stupid, and when I report to tech support that someone else's information at Apple.com is appearing on my computer, the appropriate response isn't "Well, just delete it." Then I find out that while I am reporting a problem with my iMac, I learn he is fluent in iPhone, but not iMac. The result to me has been that I've been taking myself too seriously. Thanks for the enlightenment. I'll work at lightening up.

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Apr 3, 2016 12:16 PM in response to RebekkahRoseRyan
    Level 5 (7,778 points)
    Notebooks
    Apr 3, 2016 12:16 PM in response to RebekkahRoseRyan

    I was an early Mac adopter and evangelist - my business was "show business" (events 'big screen' audio/video) could only be done with the latest Macs

     

    Back then, there was little in the way OF support, but if I made clear that I was doing big event with lots of eyeballs, Apple actually loaned me big/bad desktops!

     

    Regarding today's support staff... their HAS to be layers.

     

    In my recent experience with them, I learned the first time that the 1st responder could NEVER offer me a solution.

     

    I advise this WorkFlow when calling:

    1. get the person's name - write it down
    2. give them my details - fullName, callback telephone number
    3. summarize my issue (prepared as if it were an "elevator pitch: beforehand - you will need to do it again in a few minutes)
    4. have patience with their scripted response(s)
    5. get a trouble ticket number - you MAY need that later if another contact is required for any reason
    6. ask to speak to their supervisor* - politely insist on having BOTH voices on the line before 1st hangs up
    7. start over with #1-4 then #6 if no joy
    8. repeat until joy = I have NEVER failed to get a resolution

    * I have not gotten satisfaction by any 1st responder... likely because my issue is not trivial when * I * call 'em. I have gotten FIVE (5) call transfers on two occasions. It seems that HIGH level specialists have access to Knowledge Base(s) that are not available to lower level ones

     

    My attitude is (for many years) that you are gonna have to do it anyway, might as well resign myself to the realities and get on with it!

     

    best regards & don't be a stranger... experienced troubleshooters are a valuable asset here

    ÇÇÇ

  • by RebekkahRoseRyan,

    RebekkahRoseRyan RebekkahRoseRyan Apr 4, 2016 2:39 AM in response to ChitlinsCC
    Level 1 (31 points)
    iPhone
    Apr 4, 2016 2:39 AM in response to ChitlinsCC

    Thanks CCC. Appreciate the directions. Have printed them out and will follow them as guidelines to help me retain a sense of humor. I don't respond well when CS tell me I'm stupid when I know I am not.  Thanks for the encouragement. I see you have Dallas as location. I lived in Richardson when I was in High School. Never heard anyone use "y'all" 'til we moved there. After a community member implied I was stupid, I almost decided this was not a safe place. I don't want to stoop to Barry's level, but it took me several days to calm down after his rude comment to my attempt to help a fellow community member. Can you tell me how to find a community member who posted a review about a peripheral device at the Apple.com/store?

  • by seventy one,

    seventy one seventy one Apr 4, 2016 2:50 AM in response to RebekkahRoseRyan
    Level 6 (15,140 points)
    Peripherals
    Apr 4, 2016 2:50 AM in response to RebekkahRoseRyan

    So sorry to read about this, Rebekkah,

     

    I hope CCC's and my replies have helped restore your faith.

     

    Regards,  71.

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