User profile for user: ashishfromashburn
ashishfromashburn Author
User level: Level 1
12 points

Any solution to kernel panic com.apple.iokit.IOAcceleratorFamily2

Frequent kernel panics ... any solution available?

Anonymous UUID: E2D389F6-026C-D736-7565-A23798F925DD


Fri Apr 1 15:51:38 2016


*** Panic Report ***

panic(cpu 6 caller 0xffffff8003e16df2): Kernel trap at 0x0000000000000000, type 14=page fault, registers:

CR0: 0x0000000080010033, CR2: 0x0000000000000000, CR3: 0x0000000369708088, CR4: 0x00000000001627e0

RAX: 0xffffff8039460800, RBX: 0xffffff802498b000, RCX: 0x0000000000000001, RDX: 0x7fffffffffffffff

RSP: 0xffffff81efb1bb78, RBP: 0xffffff81efb1bbc0, RSI: 0x0000000000000002, RDI: 0xffffff8039441000

R8: 0x00000000000002a5, R9: 0x0000000000000000, R10: 0x0000000000000000, R11: 0xffffff80283900f0

R12: 0xffffff8004512f48, R13: 0xffffff8004429750, R14: 0xffffff8039441000, R15: 0xffffff803945ff80

RFL: 0x0000000000010282, RIP: 0x0000000000000000, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x0000000000000000, Error code: 0x0000000000000010, Fault CPU: 0x6


Backtrace (CPU 6), Frame : Return Address

0xffffff81efb1b820 : 0xffffff8003d2ad21

0xffffff81efb1b8a0 : 0xffffff8003e16df2

0xffffff81efb1ba60 : 0xffffff8003e33ca3

0xffffff81efb1ba80 : 0x0

0xffffff81efb1bbc0 : 0xffffff7f85daca68

0xffffff81efb1bc00 : 0xffffff7f85dbbb95

0xffffff81efb1bc30 : 0xffffff7f85dad479

0xffffff81efb1bc50 : 0xffffff7f85e126a8

0xffffff81efb1bc70 : 0xffffff7f85dad2dc

0xffffff81efb1bca0 : 0xffffff7f85dbb6a1

0xffffff81efb1bd00 : 0xffffff80042b65d1

0xffffff81efb1bd50 : 0xffffff80042fde02

0xffffff81efb1bdc0 : 0xffffff8003de17de

0xffffff81efb1be10 : 0xffffff8003d2ef8c

0xffffff81efb1be40 : 0xffffff8003d139f3

0xffffff81efb1be90 : 0xffffff8003d2429d

0xffffff81efb1bf10 : 0xffffff8003e0231a

0xffffff81efb1bfb0 : 0xffffff8003e344c6


Kernel Extensions in backtrace:
com.apple.iokit.IOAcceleratorFamily2(156.16)[1259B80F-E4C5-3BC9-BED5-65B42289E8C 0]@0xffffff7f85d91000->0xffffff7f85dfffff
dependency: com.apple.iokit.IOPCIFamily(2.9)[70B4F2BF-8785-326D-8B1D-D62BD4B2068A]@0xffffff 7f845b0000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[8922721D-5517-3883-BD3A-57422D0244A0]@0 xffffff7f84e72000
com.apple.driver.AppleIntelHD5000Graphics(10.0.6)[88C45C9D-E631-3130-99D0-EDCC83 8563FF]@0xffffff7f85e0e000->0xffffff7f85e6dfff
dependency: com.apple.iokit.IOSurface(97.4)[A4AE35B7-0C17-38F2-AD0D-A4C4B40196FB]@0xffffff7 f84d4a000
dependency: com.apple.iokit.IOPCIFamily(2.9)[70B4F2BF-8785-326D-8B1D-D62BD4B2068A]@0xffffff 7f845b0000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[8922721D-5517-3883-BD3A-57422D0244A0]@0 xffffff7f84e72000
dependency: com.apple.iokit.IOAcceleratorFamily2(156.16)[1259B80F-E4C5-3BC9-BED5-65B42289E8 C0]@0xffffff7f85d91000


BSD process name corresponding to current thread: plugin-container


Mac OS version:

14F1713


Kernel version:

Darwin Kernel Version 14.5.0: Mon Jan 11 18:48:35 PST 2016; root:xnu-2782.50.2~1/RELEASE_X86_64

Kernel UUID: A503418E-2182-3864-AEA5-79374A30A241

Kernel slide: 0x0000000003a00000

Kernel text base: 0xffffff8003c00000

__HIB text base: 0xffffff8003b00000

System model name: MacBookPro11,2 (Mac-3CBD00234E554E41)


System uptime in nanoseconds: 1059268863578

last loaded kext at 9125991490: com.symantec.kext.SymAPComm 100.1f12 (addr 0xffffff7f86486000, size 20480)

last unloaded kext at 164407392794: com.apple.iokit.IOAHCIPassThrough 1.0.3 (addr 0xffffff7f850e4000, size 36864)

loaded kexts:

com.symantec.kext.SymAPComm 100.1f12

org.virtualbox.kext.VBoxNetAdp 5.0.14

org.virtualbox.kext.VBoxNetFlt 5.0.14

org.virtualbox.kext.VBoxUSB 5.0.14

org.virtualbox.kext.VBoxDrv 5.0.14

com.intel.kext.intelhaxm 6.0.1

com.symantec.kext.ips 3.5.1f12

com.symantec.kext.ndcengine 1.0f2

com.symantec.kext.internetSecurity 5.2.1f12

com.apple.driver.AppleBluetoothMultitouch 85.3

com.apple.driver.AudioAUUC 1.70

com.apple.filesystems.autofs 3.0

com.apple.iokit.IOBluetoothSerialManager 4.3.6f3

com.apple.driver.AGPM 110.19.6

com.apple.driver.ApplePlatformEnabler 2.2.0d4

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleGraphicsDevicePolicy 3.7.7

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.driver.AppleHDA 272.18.3

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleIntelHD5000Graphics 10.0.6

com.apple.driver.AppleHV 1

com.apple.driver.AppleBacklight 170.7.4

com.apple.driver.AppleCameraInterface 5.36.0

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleMCCSControl 1.2.12

com.apple.driver.AppleSMCLMU 2.0.7d0

com.apple.driver.AppleLPC 1.7.3

com.apple.driver.AppleIntelFramebufferAzul 10.0.6

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.6f3

com.apple.driver.AppleThunderboltIP 2.0.2

com.apple.driver.AppleUSBTCButtons 240.2

com.apple.driver.AppleUSBTCKeyboard 240.2

com.apple.driver.AppleUSBCardReader 3.5.5

com.apple.driver.AppleUSBHub 705.4.2

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 36

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.7.1

com.apple.driver.AppleAHCIPort 3.1.2

com.apple.driver.AirPort.Brcm4360 930.37.3

com.apple.driver.AppleUSBXHCI 710.4.11

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleACPIButtons 3.1

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 3.1

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 161

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.IOBluetoothHIDDriver 4.3.6f3

com.apple.driver.AppleMultitouchDriver 264.6

com.apple.kext.triggers 1.0

com.apple.iokit.IOSerialFamily 11

com.apple.driver.DspFuncLib 272.18.3

com.apple.kext.OSvKernDSPLib 1.15

com.apple.iokit.IOSurface 97.4

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.AppleSMBusController 1.0.13d1

com.apple.driver.AppleHDAController 272.18.3

com.apple.iokit.IOHDAFamily 272.18.3

com.apple.iokit.IOAudioFamily 203.3

com.apple.vecLib.kext 1.2.0

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IOUSBUserClient 705.4.0

com.apple.driver.IOPlatformPluginFamily 5.9.1d7

com.apple.AppleGraphicsDeviceControl 3.10.25

com.apple.iokit.IOAcceleratorFamily2 156.16

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.AppleGraphicsControl 3.10.25

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.6f3

com.apple.iokit.IOBluetoothFamily 4.3.6f3

com.apple.driver.AppleUSBHIDKeyboard 176.2

com.apple.driver.AppleHIDKeyboard 176.2

com.apple.driver.AppleUSBMultitouch 245.2

com.apple.iokit.IOUSBHIDDriver 705.4.0

com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.5

com.apple.iokit.IOUSBMassStorageClass 3.7.2

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5

com.apple.driver.AppleUSBMergeNub 705.4.0

com.apple.driver.AppleUSBComposite 705.4.9

com.apple.driver.CoreStorage 471.30.1

com.apple.iokit.IOAHCIFamily 2.7.5

com.apple.driver.AppleThunderboltDPInAdapter 4.0.6

com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.driver.AppleThunderboltNHI 3.1.7

com.apple.iokit.IOThunderboltFamily 4.2.2

com.apple.iokit.IO80211Family 730.60

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOUSBFamily 720.4.4

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 398

com.apple.iokit.IOStorageFamily 2.0

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 3.1

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

com.apple.kec.Libm 1

com.apple.kec.pthread 1

Model: MacBookPro11,2, BootROM MBP112.0138.B16, 4 processors, Intel Core i7, 2.2 GHz, 16 GB, SMC 2.18f15

Graphics: Intel Iris Pro, Intel Iris Pro, Built-In

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (7.15.166.24.3)

Bluetooth: Version 4.3.6f3 16238, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SM0256F, 251 GB

USB Device: Internal Memory Card Reader

USB Device: Apple Internal Keyboard / Trackpad

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: Keyboard Hub

USB Device: Apple Keyboard

Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1



Hardware Overview:


Model Name: MacBook Pro

Model Identifier: MacBookPro11,2

Processor Name: Intel Core i7

Processor Speed: 2.2 GHz

Number of Processors: 1

Total Number of Cores: 4

L2 Cache (per Core): 256 KB

L3 Cache: 6 MB

Memory: 16 GB

Boot ROM Version: MBP112.0138.B16

SMC Version (system): 2.18f15


System Software Overview:


System Version: OS X 10.10.5 (14F1713)

Kernel Version: Darwin 14.5.0

Boot Volume: Macintosh HD

Boot Mode: Normal

Computer Name: xxxxx

User Name: xxxxx

Secure Virtual Memory: Enabled

Time since boot: 18 minutes

MacBook Pro, OS X Yosemite (10.10.5)

Posted on Apr 1, 2016 1:10 PM

Reply
6 replies
User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,739 points

Apr 1, 2016 2:39 PM in response to ashishfromashburn

A

Please remove the Norton/Symantec product(s) by following these instructions. If you have a different version of the product, the procedure may be different. If you tried to remove it by dragging an application to the Trash, reinstall it and finish the job.

Back up all data before making any changes. Never install any "anti-virus" or "anti-malware" product again.

B

I would expect the panics to keep happening after you remove Norton (but you should remove it anyway.)

That kind of panic may be caused by a bug in OS X. I suggest that you upgrade to the current version ("El Capitan") in the App Store and see whether the panics stop.

Before upgrading, please check that all your most important third-party software is up to date and compatible with the current OS X. Very old versions of Microsoft and Adobe products, for example, may not be compatible. The developer's website is the best source for that information.

Incompatible third-party software causes almost all problems with OS X upgrades.

Finally, back up all data, and be sure you know how to restore if you don't like the results of the upgrade.

If you have a spare storage device with enough capacity, you can copy the startup volume to it in Disk Utility, then start up from it and upgrade. Then, if you don't like the results, all you have to do is change the setting in the Startup Disk preference pane and restart.

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Any solution to kernel panic com.apple.iokit.IOAcceleratorFamily2

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