JHarnie
Level 1 (4 points)
iPhone

Q: iMessage not working properly! Please help!

Hey there,

 

First time iPhone user here. My iMessage was working perfectly and then all of a sudden started sending through my email. People are asking me who I am and why it is sending through my email when it used to be my phone number. Did a bunch of troubleshooting through Google and this site and cannot find my answer.

 

So when I go into settings>messages and hit the send & receive button my email is highlighted and my phone number is greyed out while having a loading icon to the left of it (spinning circle)

 

How do I get my number back!?

 

Thank you!

iPhone 6s Plus, iOS 9.3.1

Posted on Apr 1, 2016 2:43 PM

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JHarnie

Q: iMessage not working properly! Please help!

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  • by razmee209,

    razmee209 razmee209 Apr 1, 2016 2:51 PM in response to JHarnie
    Level 7 (33,756 points)
    Apr 1, 2016 2:51 PM in response to JHarnie

    JHarnie wrote:

     

    Hey there,

     

    First time iPhone user here. My iMessage was working perfectly and then all of a sudden started sending through my email. People are asking me who I am and why it is sending through my email when it used to be my phone number. Did a bunch of troubleshooting through Google and this site and cannot find my answer.

     

    So when I go into settings>messages and hit the send & receive button my email is highlighted and my phone number is greyed out while having a loading icon to the left of it (spinning circle)

     

    How do I get my number back!?

     

    Thank you!

    If you get an error when trying to activate iMessage or FaceTime - Apple Support