Q: i can't pair my ipad pro with my new ipad pro smart keyboard.

You do not need to pair it:

Use your Smart Keyboard with iPad Pro - Apple Support

The exact thing happened to me. I've only had it for 1 day, but once I updated to 9.3.1 the smart keyboard would not work. Says "this accessory not compatible with this device." OMG. Talked with tech support and have to go see an "expert" at the store I bought it at. Guessing it's an OS issue.

Same happened to me.  Also seemed connected to software update.  Just screenshotted it and it is irregular- sometimes works on reboot.  Incidentally also just updated to 9.3.3 and am typing now on the Smart Keyboard.

I'd suggest you take the iPad and keyboard to an appointment at your nearest Genius Bar and ask them to troubleshoot it.

Thanks.  I did, they suggested powering off completely and rebooting (never has worked).  I've cleaned contacts.  They were ready to replace the SmartKeyboard, but I didn't have original receipt on me. I did finally get through online support as well (this has been really tough the last 24 hours for some reason).

********Anyone who has this issue, it actually did work for me to go to Settings

General> Reset> Reset All Settings ***********

They had initially suggested this at the Genius Bar too to "clear all the Bluetooth and WiFi settings", but once I reminded them the SmartKeyboard wasn't Bluetooth or WiFi he said "Oh yeah, I was thinking of other types of keyboards."

Anyway I hope the Setting reset helps someone else out.  It does clear all wallpaper, wifi passwords etc. so a bit of a pain but worth it to get my keyboard back- it's why I bought the Pro!

Nnever mind, it worked for an hour...

The message returned, keyboard down again.

Back to support...

I'd suggest to them that I'd like a different keyboard.....