King7296

Q: Iphone 6 updated to ios 9.3.1 screen still unresponsive

phone 6 128GB

After updated to latest ios 9.3.1 touch screen still unresponsive intermitently.

Please HELP~~

iPhone 6, iOS 9.3.1

Posted on Apr 1, 2016 6:59 PM

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Q: Iphone 6 updated to ios 9.3.1 screen still unresponsive

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  • by BRUTE FORCE,

    BRUTE FORCE BRUTE FORCE May 14, 2016 8:27 AM in response to King7296
    Level 1 (12 points)
    iPhone
    May 14, 2016 8:27 AM in response to King7296

    Swe u must try a hard reset on the phone  for doing this u must press and hold down the sleep wake button and the home button at the same time until u see the Apple logo on your phone or else u can even downgrade to an older iOS version the method to do the same is available on many sites

  • by phantoan1310,

    phantoan1310 phantoan1310 May 15, 2016 8:43 AM in response to King7296
    Level 1 (4 points)
    iPhone
    May 15, 2016 8:43 AM in response to King7296

    My iPhone 6, iOS 9.3.1 has been experiencing the similar problem. (unresponsive touchscreen, apps open automatically on occasions...)

     

    I have tried many options including hard reset, Reset All Settings, and even Erase All Content and Settings. The problem has remained unsolved.

     

    But I tried turning OFF Fitness Tracking (Setting -> Privacy -> Motion and Fitness). Since then my phone works flawlessly again.

     

    I guess this problem might be related to the motion sensor. So turning off the tracking sensor might help.

     

    This cure worked for me at least. I don't know if this would work for anyone else. Why don't you guys try it and keep everyone posted here?

  • by jun14,

    jun14 jun14 May 17, 2016 3:27 AM in response to King7296
    Level 1 (4 points)
    iPhone
    May 17, 2016 3:27 AM in response to King7296

    Did anyone try to update to ios 9.3.2? and whether the touchscreen unresponsive and freeze problem solve or even improve ?

  • by LMN3,

    LMN3 LMN3 May 17, 2016 7:28 AM in response to jun14
    Level 1 (4 points)
    iPhone
    May 17, 2016 7:28 AM in response to jun14

    I updated to 9.3.2, still issues. I also reset my iPhone and rebuilt it as "new" in iTunes.  Still the unresponsive screen.  Just tried the tip above by turning off fitness tracking, we will see if that helps.  I hope so, because this is driving me crazy!  My phone has never even been dropped or mistreated, just all of the sudden the unresponsive screen happening more and more.   It's got to be a software issue rather than the phone itself.

  • by Barber107,

    Barber107 Barber107 May 17, 2016 11:39 AM in response to LMN3
    Level 1 (17 points)
    iPhone
    May 17, 2016 11:39 AM in response to LMN3

    I ran the beta of 9.3.2 and am now running the full version too. The beta didn't fix anything. I am not sure about the full version, but I am not holding my breath. I'll report back the minute my phone starts acting up. I expect that'll be before the end of the day.

     

    I've done restores and clean installs and nothing works. My screen still randomly stops working and also randomly freaks out. Locking and unlocking my phone is the only way to get it back and sometimes I have to do that a few times before the screen will work again.

     

    The Apple folks wanted to blame my hardware and want me to spend $150 to fix that, but there is no refund if the problem still persists. They will only change-out my handset, but that isn't likely to help given the problem seems software related and not hardware. I don't want to spend $150 for something that wasn't a problem before 9.3. My phone worked wonderfully before then and I expect it would work again if I could go back to 9.2.1.

     

    I am beyond frustrated. My phone is instrumental in my life and has been so unreliable that I am considering a different handset. Their lack of response has me questioning if I should remain a loyal Apple customer...

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC May 17, 2016 12:10 PM in response to King7296
    Level 5 (7,778 points)
    Notebooks
    May 17, 2016 12:10 PM in response to King7296

    Just to remind everyone... there is another thread on this topic > iPhone 6 plus intermittent unresponsive screen

     

    You need to pin down the event that immediately preceded the onset of the misbehavior - and be really SURE about it

     

    It appears anecdotally that many here have cited the installation of the iOS 9.3.1 upgrade.

     

    If that is so, say so in your postings and Feedback "Bug Report" to Apple > http://www.apple.com/feedback/iphone.html

     

    It is VERY important to have DETAILS committed to a tangible medium - My crystal ball is busted and so is Apple's. Any "vague" reports will likely be disregarded (and thus not counted as evidence!)

     

    Cite other devices in the same household that do or do not exhibit the problem (if iOS 9.3.1 is on these)

  • by Barber107,

    Barber107 Barber107 May 17, 2016 12:47 PM in response to ChitlinsCC
    Level 1 (17 points)
    iPhone
    May 17, 2016 12:47 PM in response to ChitlinsCC

    If you are still having issues, please submit a bug report: http://www.apple.com/feedback/iphone.html


    This may be the only way to get the problem noticed.

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC May 17, 2016 1:30 PM in response to Barber107
    Level 5 (7,778 points)
    Notebooks
    May 17, 2016 1:30 PM in response to Barber107

    Barber107 wrote:

     

    If you are still having issues, please submit a bug report: http://www.apple.com/feedback/iphone.html


    This may be the only way to get the problem noticed.

    Is that so?

    screenshot-discussions apple com 2016-05-17 15-28-40.png

  • by UnknownT,

    UnknownT UnknownT May 17, 2016 1:56 PM in response to Barber107
    Level 1 (8 points)
    May 17, 2016 1:56 PM in response to Barber107

    the only way is we should demostrate on social networks with someth hashtag. I hope after that Apple give attention to this problem. Maybe the will fix for free. We should show it to the world.

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC May 17, 2016 2:09 PM in response to UnknownT
    Level 5 (7,778 points)
    Notebooks
    May 17, 2016 2:09 PM in response to UnknownT

    "Social Activism" will have ZERO effect on Apple or its actions.

    Businesslike communications are the only way Apple (a very BIG business) will respond.

     

    Know that the percentage of the 60+ million iPhones affected by this issue  is but a small fraction.

    Apple's historical practice has been to "quietly" deal with the small numbers(relatively) problems on a case-by-case basis, rather than make a big Public Relations Deal out of it.

  • by Johnnyzg,

    Johnnyzg Johnnyzg May 19, 2016 7:47 AM in response to phantoan1310
    Level 1 (4 points)
    May 19, 2016 7:47 AM in response to phantoan1310

    I started experiencing same issues lately on iPhone 6.

    The only changes I did lately were to upgrade to iOS 9.3.1 and to turn on Automatic Apps update. Yesterday I turned off Automatic Apps update and updated to iOS 9.3.2 and issue seems to be gone now (in last 24 hours).

    During the time I had issues with the screen it seemed like it was happening each time when iPhone got warmer (e.g. while charging, screen was behaving strangely and doing stuff on its own, but when unplugged and left to cool down for few minutes it was OK).

     

    I saw same issue few years ago on iPhone 3GS which got damaged by water and then I used to run application Draw (simple drawing app) to see what's going on with display and which parts of the screen are being pressed on its own. On damaged iPhone it acted like it was always pressing the same spot on the screen and on iPhone 6 yesterday it was pressing in spots up and down from the place where the last touch was made. Maybe this will help someone.

  • by Barber107,

    Barber107 Barber107 May 19, 2016 7:58 AM in response to ChitlinsCC
    Level 1 (17 points)
    iPhone
    May 19, 2016 7:58 AM in response to ChitlinsCC

    ChitlinsCC, I was echoing your thoughts. Don't be a jerk.

  • by Wuist,

    Wuist Wuist May 19, 2016 8:36 AM in response to ChitlinsCC
    Level 1 (8 points)
    iPhone
    May 19, 2016 8:36 AM in response to ChitlinsCC

    I confirm that I continue to face issues. Whatever the solution that is proposed and I have implemented so far (incl the ones recommanded by Apple Store staff or Apple chat) may improve but won't work. The bug always come back.

     

    As you recommended we have to be strong on communicating on this issue on the web. Likely the best way to get the attention from Apple. I also advice that you keep going and take an appointment with an Apple Store and Chat to overload them to a point it brings their attention.

     

    rgd

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC May 19, 2016 11:22 AM in response to Barber107
    Level 5 (7,778 points)
    Notebooks
    May 19, 2016 11:22 AM in response to Barber107

    Barber107 wrote:

     

    ChitlinsCC, I was echoing your thoughts. Don't be a jerk.

     

    I fail to see how my reply was "being a jerk." Since your post was a reply to me, I simply responded because it certainly appeared that you had missed the sentence in my post.

     

    In future, if you wish to echo my thoughts to the OP (or other poster), reply to THEM and say clearly "Echoing ChitlinsCC's thoughts, blah blah blah" - OR NOT - just say the same thing I did, I am not thin skinned, I will not care.

    Some folks DO consider me a jerk, no matter what I say - but I do not consider them friends.

  • by Kenni88,

    Kenni88 Kenni88 May 19, 2016 3:21 PM in response to jun14
    Level 1 (4 points)
    May 19, 2016 3:21 PM in response to jun14

    Its a hardware problem, nothing to do with software.

    I had flickering white bar at the top of screen and unresponsive. 

    My post was deleted twice on how to fix it.

    Its the ribbon cables inside.

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