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Apr 3, 2016 6:40 AM in response to estelle_millerby judysings,Hi estelle_miller,
If you are unable to record or change your voicemail message on your iPhone, try the following steps:
- Restart your iPhone.
- Check for a carrier settings update.
- Update your iPhone to the latest version of iOS - which is 9.3.1.
- Make sure that your voicemail is set up. You can check this by dialing your phone number from your iPhone.
- Make sure that you have a good cellular network connection. You can check this by trying to make an outgoing call.
- Reset your network settings by tapping Settings > General > Reset > Reset Network Settings.
- Contact your carrier and make sure that you have the voicemail feature on your plan.
Source: Get help with visual voicemail on your iPhone
Take care,
