Q: Restored ATV 3 and now no remote
The other day I bought a TV entertainment unit. We disconnected everything and setup the new one. When I plugged in the Apple TV and turned it on, I got the page showing to connect to a computer and restore.
Here's the catch. Since I moved house earlier this year I lost the actual remote. I've been controlling it with NO ISSUES using the Remote app. Wifi network is strong, Airport Extreme is literally 10ft from the ATV. Internet is working fine according to speedtest.
When I did the auto setup process using my iphone 6 as Apple mentioned on their support page (turn bluetooth on, put in iTunes password etc.) I get an error saying Wifi network cannot be found....but my phone is on the wifi network and its working fine, said wifi network just downloaded the latest update file to restore through iTunes.
Now I've got an ATV that keeps going to that page and getting a wifi error. Finally I plugged it into the TV and now it just goes to a page that shows Settings and Homesharing and says please connect to a wifi network....!!!
Do I need to buy a new remote? Will I even be able to pair a new genuine apple remote if this thing wont even open to the main menu page?
MacBook Air, Mac OS X (10.7.2)
Posted on Apr 1, 2016 11:42 PM