HeyKatieBug
Level 1
(4 points)
Q: Someone stole my phone and, when I got it back, their iCloud account was on it and the password was changed. What can I do?
My phone was recently stolen while I was in Walmart. Sprint located the phone 4 hours later (after telling me earlier that they couldn't do that at all) and sent a message to it informing whoever had the phone that it had been located. The phone was found in Walmart soon after. When I got the phone back, I noticed that the phone had been restored to factory settings and the passcode was changed. I restored the phone myself using iTunes, but now I'm stuck on the activation screen because they put their iCloud account in my phone (I never set one up myself, not knowing it would end up causing such problems) and I don't know the password. I already lost every picture of my son being born (it was two weeks prior to this and I hadn't copied them to my computer yet) and the voicemails I saved from my dad who passed away last year. And now I have a leased phone that costs me $60/month that I can't use. Sprint said there's nothing they can do. I called Apple and received no help from them. Is there anything I can do?
iPhone 6s, iOS 9.3.1
theratter
Level 4
(3,917 points)
It requires the Apple ID and password of the thief. If you don't have it and cannot get it, then the device is useless to you.
Find My iPhone Activation Lock
In the future check first before buying second hand: How to check for Activation Lock before buying a used iPhone.
You can take it to any Apple Store with proof of it being stolen and that your are the original owner. They may be able to help you. If not, then you will need to get a new one or pay for a replacement with a similar refurbished unit.
