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mahanho1

Q: My new iphone 6 will not connect to itunes on my mac although it is the latest version of itunes on the mac

My new iphone 6 will not connect to itunes on my mac although it is the latest version of itunes on the mac. Message comes up iphone cannot connect because a newer version of itunes is required on mac

MacBook, Mac OS X (10.6.8)

Posted on Apr 2, 2016 1:36 PM

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Q: My new iphone 6 will not connect to itunes on my mac although it is the latest version of itunes on the mac

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  • by LACAllen,

    LACAllen LACAllen Apr 2, 2016 5:51 PM in response to mahanho1
    Level 5 (4,884 points)
    iCloud
    Apr 2, 2016 5:51 PM in response to mahanho1

    The latest version of iTunes is 12.3.x

     

    The latest version you can run on OSX 10.6.8 is not compatible with iOS 9.x

     

    You must update your OSX to 10.8.5 or later to get iTunes 12.x

  • by Limnos,

    Limnos Limnos Apr 3, 2016 7:11 AM in response to mahanho1
    Level 9 (53,971 points)
    Mac OS X
    Apr 3, 2016 7:11 AM in response to mahanho1

    iOS9 on a mobile device requires iTunes 12.3 or higher which in turn requires a computer running OSX 10.8.5 or higher.  System Update only checks for updates for the current system version you are running but that itself may be out of date.  It may or may not be possible to upgrade your computer to the required system. Find your computer model on the http://www.everymac.com web site and near the bottom of the system specification section it will say what OS versions it is capable of running. If you cannot run a newer system you will not be able to sync this phone to your present computer. If it can run 10.8.5 or higher you can either buy a download code for OSX 10.8 Mountain Lion from Apple online, or you can try installing the free El Capitan OSX 10.11.  El Capitan may run slower on older machines and require additional RAM purchase.  Doing a big jump in system versions is also more likely to affect old software.

     

    Snow leopard to el capitan, will it cause my macbook to be slow?  - https://discussions.apple.com/thread/7412959

     

    Mountain Lion 10.8 purchase link U.S.A. - http://www.apple.com/shop/product/D6377Z/A/os-x-mountain-lion

     

    Mountain Lion 10.8 purchase link U.K. - http://www.apple.com/uk/shop/product/D6377ZM/A/os-x-mountain-lion

     

    Current OSX general upgrade information, including system requirements - http://www.apple.com/osx/how-to-upgrade/

     

    If you have any PPC generation software that has been running under OSX 10.6 it will not be supported under any later system versions.