Ipad

Why does my IPAD say I cannot use my apple ID to Unlock my IPAD

i had updated to 9.3

Posted on Apr 2, 2016 3:25 PM

Reply
2 replies

Apr 2, 2016 3:28 PM in response to maryimanutt4

I would presume because it is locked to another person's Apple ID. Is this a used device you just purchased? If so:


It requires the Apple ID and password of the previous owner. If you don't have it and cannot get it, then the device is useless to you. Return it for a refund if you can.


Find My iPhone Activation Lock


In the future check first before buying second hand: How to check for Activation Lock before buying a used iPhone.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Ipad

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.