Unable to connect to iTunes Store

Question

Unable to connect to iTunes Store

After updating to OS X 10.11.4, the newest OS X El Capitan update, I can no longer connect to iTunes Store. Basically, the whole app is unable to use Internet to get the contents. It is really frustrating. I have a iMac, mid-2010 model. Can anyone help with this issue? Also, quitting the iTunes app has become difficult as I have to force quit every single time. I'm using iTunes 12.3.3.17.

iMac (21.5-inch Mid 2010), OS X El Capitan (10.11.4)

Posted on Apr 2, 2016 7:06 PM

Reply

Answer 1

AppleJoe

Community Manager

Apr 4, 2016 7:07 AM in response to boom1234567890ipod

Greetings boom1234567890ipod,

Thanks for using the Apple Support Communities!

I understand that you are no longer able to connect to the iTunes Store as expected and we know how frustrating situations like this can be. To troubleshoot and resolve this situation, Please read over and work through the On your Mac or PC section from the following article.

If you can’t connect to the iTunes Store - Apple Support

Have a great day!

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