rene.grootveld

Q: Can't install latest version of iTunes

     I have been using iTunes for years. My latest update appeared to go ok. But I could no longer start iTunes. I have tried repair, re-install, etc. Nothing works. Please have a look at the to links:

https://www.dropbox.com/s/8kudco4dvczzpvx/Schermafdruk%202016-04-03%2009.47.04.p ng?dl=0

https://www.dropbox.com/s/ynqlhsldfy6ustw/Schermafdruk%202016-04-03%2010.08.29.p ng?dl=0

 

Please tell me what are my options?

Thanks.

iPhone 5, iOS 9.3.1

Posted on Apr 3, 2016 1:14 AM

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Q: Can't install latest version of iTunes

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  • by judysings,

    judysings judysings Apr 4, 2016 1:04 PM in response to rene.grootveld
    Community Specialists
    Apr 4, 2016 1:04 PM in response to rene.grootveld

    Hello rene.grootveld,

    If the iTunes for Windows application is not responding after your recent update, you may need to uninstall all of its related components and reinstall.  The resource below provides step-by-step directions.  Click on the link for complete information.

    Remove and reinstall iTunes and related software components for Windows 7 and later

    Learn how to completely uninstall iTunes and its related software components from Windows 7, Windows 8, or Windows 10.

    In some rare instances, you might need to remove iTunes and related software components before you reinstall iTunes. If you're directed to reinstall iTunes by AppleCare, an article, or an alert dialog, you can do so by following the steps below.

    Media that you buy from the iTunes Store or songs that you import from CDs are saved in your My Music folder by default. They won't be deleted when you remove iTunes. Although it's highly unlikely that you'll lose any of your iTunes Library when following the steps below, it's always good practice to make regular backups of your iTunes library.

    If you have issues installing iTunes, try the options outlined in Issues installing iTunes for Windows.

    Take care,